Field Service Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Install, commission, and calibrate new 3D printing systems at client locations.

• Provide on-site training for users regarding machinery operation, software utilization, and fundamental maintenance practices.

• Conduct live demonstrations of products.

• Address customer downtime issues and perform urgent repairs, often with little notice.

• Carry out annual preventative maintenance visits within a 90-day target timeframe.

• Diagnose electromechanical problems and resolve them in a single visit.

• Manage a high volume of service activities efficiently.

• Independently coordinate travel schedules and ensure timely submission of expenses.

• Keep installation, training, and repair records updated in Salesforce.

⛳️ Requirements

• Located in Frankfurt, Berlin, or Munich (strongly preferred due to connectivity).

• Willingness to travel over 80% of the time.

• Solid technical background in electromechanical systems or hardware.

• Capability to instruct others on the use of technical equipment.

• Proficiency in both German and English (C1 level or higher in both).

• A valid driver’s license is mandatory.

• An English résumé is required.

• Fluency in French, enthusiasm for 3D printing and emerging technologies, as well as experience in fast-paced startup environments are considered advantageous.

🏝️ Benefits

• Shares in the company.

• Complimentary mental health and well-being sessions with an external partner.

• Budget for learning and development.

• Free 3D prints.

• Discount through Urban Sports Club.

• Optional supplementary German pension scheme.

• Engaging team events.