Field Service Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Engage with customers to conduct preventative maintenance, repairs, fault analysis, and installation of medical devices.

• Perform on-site installation and maintenance of Histopathology and related equipment.

• Ensure accurate reporting and timely submission of Salesforce reports, expense reports, spare parts inventory management, and other service documentation.

• Collaborate closely with the Field Support Team to deliver professional after-sales service in accordance with KPIs established by Service Management.

• Travel extensively within the field, including overnight stays as necessary.

⛳️ Requirements

• Possess a qualification in Mechanical, Electronic, Electrical, or Biomedical fields, or relevant job-related experience applicable to the role.

• Demonstrate technical skills in the mechanical disassembly of assemblies.

• Show willingness to acquire knowledge of complex mechanical and electrically controlled medical devices.

• Be proficient in Microsoft Office applications.

• Have computer literacy with CRM tools such as SFDC/Field Service.

• Communicate fluently in Polish, both spoken and written.

• Possess communicational skills in English.

• Be willing to travel, with 80% of time spent in the field, including overnight stays when necessary.

• Hold a valid driver’s license with a satisfactory driving record.

• Capable of lifting and moving up to 20kg safely.

• Experience in field service or a related role, such as a laboratory technician with a vocational qualification, is an advantage.

🏝️ Benefits

• Comprehensive health care program.

• Paid time off.

• Flexible, remote working arrangements for eligible positions.

• Option for remote work, allowing for work-from-home opportunities.