Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Service, install, assess, and maintain medical imaging equipment throughout the United States.

• Calibrate, troubleshoot, and repair X-ray, ultrasound, imaging systems, and computer components.

• Execute preventive maintenance and address complex electronic, mechanical, and network-related issues.

• Represent the company with professionalism during on-site customer engagements.

• Relay customer feedback to internal teams effectively.

• Enhance technical knowledge and contribute to engineering expertise.

• Provide project updates, technical insights, and answers to technical inquiries.

• Document new processes and facilitate training for end users.

• Conduct tests and diagnostics to validate updates, calibrations, and repairs.

• Operate vehicles to load, transport, and deliver equipment and parts.

• Carry out additional duties as assigned.

⛳️ Requirements

• 3–7 years of experience in medical imaging engineering or a related field.

• Bachelor’s degree in engineering or equivalent experience.

• Experience in GE and/or Siemens brand X-ray field service is preferred.

• Experience in Siemens Ultrasound field service is preferred.

• Strong organizational and time-management abilities.

• Mechanical aptitude along with robust problem-solving and diagnostic skills.

• Excellent verbal and written communication skills and relationship-building capabilities.

• Flexibility, professionalism, and sound decision-making skills.

• High attention to detail and dependable follow-through.

• Proficiency in computers, Microsoft Office, diagnostic software, hardware troubleshooting, and database management.

• Frequent driving (30%+), loading, transporting, and delivering of parts/equipment.

• Must meet driver eligibility criteria.

• Minimum age of 21 as per company vehicle policy.

• Ability to stand, walk, bend, stoop, kneel, reach, and work in diverse environments.

• Capability to lift up to 75 pounds.

• Manual dexterity for handling tools, small components, and electronic parts.

• Visual acuity and color perception for schematics, calibration, and wiring tasks.

• Ability to wear necessary PPE and adhere to hospital health and safety regulations.

• Capacity to safely operate vehicles and work around machinery, noise, and hazardous materials.

🏝️ Benefits

• Health, dental, and vision insurance.

• Flexible Spending Accounts (FSAs).

• Health Savings Accounts (HSAs).

• 19 days of Paid Time Off (PTO) annually.

• Two “People Matter” volunteer days each year.

• Annual bonus opportunities based on company profitability targets.

• 401(k) investment plan with discretionary company matching contribution up to 6%.

• Financial planning tools and training.

• Team Member Perks Program offering exclusive discounts and special deals.

• Tuition assistance with 50% reimbursement up to $1,000 annually after three months of service, increasing to $2,500 after two years.

• Employee referral bonus program.

• Paid parental leave following qualified FMLA-approved leave.

• Remote work environment and a connected, supportive culture.