Field Service Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Service innovative protein analysis equipment.

• Provide both onsite customer-facing and remote support from home.

• Troubleshoot and independently fix complex electro-mechanical scientific instruments in laboratory settings.

• Prepare samples for instrument evaluation as needed.

• Engage in extensive daily travel as part of a field-based position.

• Oversee and schedule customer appointments until completion.

• Create comprehensive technical documentation and support materials when necessary.

• Submit service reports to clients along with monthly expense and travel claims.

• Manage personal inventory for repairs and field assistance.

• Assist sales teams with pre- and post-sales inquiries and responsibilities.

• Collaborate with field applications teams both remotely and onsite to address intricate customer challenges.

• Maintain instruments and provide support to customers throughout Spain, Portugal, and occasionally in other parts of Europe.

⛳️ Requirements

• Proficient in both Business Spanish and English.

• Bachelor’s or Master’s degree in an engineering or science-related field, or 5 years of experience in the high-tech industry.

• At least 5 years of experience in the industrial or scientific sector, ideally within a related industry.

• Skills in personal computer repair.

• Strong computer proficiency with Windows and Microsoft applications.

• Willingness to travel as required; approximately 90% travel expected.

• Exceptional written and verbal communication abilities in both Spanish and English.

• Demonstrated customer-focused skills in technical support and problem resolution.

• Strong organizational and administrative capabilities.

• Excellent attention to detail, time management, and process management skills.

• Professional demeanor.

• Adaptable and willing to travel for work-related purposes as needed.

• Self-motivated and innovative.

• Basic laboratory and GMP knowledge.

🏝️ Benefits

• Comprehensive benefits package for employees and their families.

• Retirement plans.

• Employee stock purchase program.

• Mentoring opportunities.

• Opportunities for advancement.

• Training and professional development.

• Internship programs.

• An international and diverse work environment.

• Employee resource groups.

• Volunteer and charitable events.

• Employee engagement activities.

• A culture that encourages empowerment and innovation.

• Reasonable accommodations provided during the recruitment process.