Field Service Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide on-site technical support and assistance to end users or biomedical engineering teams in healthcare facilities.

• Deliver technical support and training either on-site or remotely.

• Install equipment and perform corrective and preventive maintenance in accordance with service level agreements.

• Build effective relationships with clients and contacts in IT, biomedical engineering, and department management.

• Offer customer service, escalate technical and satisfaction concerns, and maintain accountability until resolution.

• Maintain relationships with internal clients to support business growth and operational efficiencies.

• Keep accurate documentation, reports, and records in service management systems, meeting KPIs and medical device regulations.

• Manage short- and long-term planning for the assigned region and ensure calibration of tools.

• Build and maintain an efficient stock inventory in the vehicle.

• Support investigations related to customer complaints and other issues.

• Collaborate with the GCS team leader on evaluations, objectives, and personal development.

• Contribute to revenue growth, cost savings, and operational efficiency.

• Provide constructive feedback for continuous service improvement.

⛳️ Requirements

• Intermediate or advanced vocational training in electronics, electromechanics, or a related field, or equivalent professional experience.

• Training in Electrical or Electronic Engineering or a Higher Technician in Electronics or Electricity is a plus.

• Proven experience in a technical service sector within a hospital and/or biomedical environment is desirable.

• Strong experience and knowledge in IT, including Windows operating systems, networking technologies, troubleshooting, and configuration.

• CompTIA Network+ certification is preferred.

• Demonstrated history of delivering high-quality service and repairs in high-volume, high-pressure environments.

• Strong interpersonal and professional skills.

• Ability to communicate, promote, and sell products and value propositions related to services.

• Valid driver's license.

🏝️ Benefits

• Training, learning, and professional development opportunities.

• Collaborative in-person culture.

• Comprehensive Total Rewards compensation and benefits program.

• Performance-based reward and recognition opportunities.

• Competitive compensation and benefits package.

• Equal employment opportunity.