Field Service Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver efficient and effective field service assistance for BD Pyxis dispensing clients within the designated area

• Diagnose, service, repair, calibrate, install, and uphold BD Pyxis automated dispensing systems

• Offer remote troubleshooting and on-site technical assistance at healthcare facilities

• Oversee work orders from diagnosis to resolution, including documentation and escalation

• Implement preventive maintenance initiatives

• Provide training to customers

• Manage the inventory of service parts in accordance with company protocols

• Record service activities, expenses, and time allocation

• Ensure the security and upkeep of company vehicles, tools, inventory, and other assets

• Independently troubleshoot hardware and software issues while consulting team leadership on more complex problems

• Participate in ongoing product and application training and attend authorized seminars

• Stay informed about corporate procedures, customer complaint resolution, and Medical Device Reporting standards

⛳️ Requirements

• Associate Degree in Healthcare Technology or a related technical discipline, or 5-7 years of comparable work experience

• Proven experience in hardware/software/IT support for both proprietary and standard applications

• CompTIA A+ Certification is mandatory

• Customer Support Certification is required

• Demonstrated expertise in computer electronics, Windows OS, networking, and the service and repair of medical/electromechanical devices

• Availability for 24x7 on-call duties in a customer-facing environment

• Capacity to work with minimal supervision

• Ability to lift at least 70 pounds

• Strong mechanical aptitude

• Proficiency in computer use

• Exceptional verbal and written communication skills

• Effective time management abilities

• Valid driver's license that meets BD's automotive safety criteria

• Documentation of complete immunizations, including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19

• Previous experience with Automated Teller Machines (ATMs) is preferred

• Previous military Bio-Med experience is a plus

• Experience or training in a customer support center is advantageous

• Background as a hospital pharmacy technician or in hospital Bio-Med is preferred

🏝️ Benefits

• Company vehicle provided

• 5% overnight travel may be required

• Continuous professional development through ongoing product and application training

• Attendance at approved seminars

• Comprehensive Total Rewards program

• Opportunities for rewards and recognition

• Competitive salary and benefits packages

• COVID-19 workplace accommodations will be considered in accordance with applicable laws