Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver remote and on-site technical assistance for BD automated dispensing systems throughout the designated region, which includes DHA and DoD facilities.

• Address, assess, prioritize, and resolve work orders within established service-level expectations.

• Diagnose and rectify proprietary hardware and software issues while maintaining full ownership of cases.

• Resolve intricate problems and escalate them to Senior or Lead Field Service Engineers when necessary.

• Assist government accounts that require eligibility for a Common Access Card (CAC).

• Implement preventive maintenance initiatives to ensure system reliability and operational uptime.

• Carry out installations, in-servicing, repairs, calibrations, and general technical support.

• Keep an accurate inventory of spare parts on hand.

• Maintain the company-issued vehicle, tools, and equipment in good condition.

• Foster positive customer relationships through professional communication and prompt support.

• Record service activities, expenses, and time logs using authorized tools.

• Collaborate with Sales and Implementation teams to enhance deployments and customer experiences.

• Adhere to complaint-handling and Medical Device Reporting service protocols.

• Ensure that service documentation complies with regulatory and corporate standards.

• Adhere to company safety policies, quality standards, and operational guidelines.

• Engage in continuous training and stay updated on technologies, best practices, and system enhancements.

• Work autonomously and collaboratively to achieve service objectives.

• Assist leadership with escalations, advanced troubleshooting, and case resolutions.

• Promote a preventive service culture through shared insights and proactive support.

⛳️ Requirements

• An associate degree in S.T.E.M (Science, Technology, Engineering, and Mathematics).

• Prior experience as a Field Service or Technical Support specialist.

• 1–3 years of combined experience in hardware, software, and IT support for both proprietary and standard applications.

• Strong written and verbal communication skills in English.

• Proficient with Windows OS, networking, and diagnostic tools.

• Experience providing both remote and on-site technical support.

• Knowledge of work-order evaluation, prioritization, and resolution processes.

• Experience in diagnosing and repairing hardware/software components.

• Background in preventive maintenance, installations, repairs, and calibrations.

• Familiarity with inventory management and adherence to company policies.

• Experience with service documentation, tracking expenses, and time management.

• Understanding of MDR compliance and service procedures.

• Flexibility and willingness to adapt to changing schedules and provide 24×7 on-call service.

• Eligibility for access to Local, State, and/or Federal facilities, including background checks and necessary identification credentials or security badges.

• Willingness to travel as needed.

• Ability to meet BD’s driving requirements.

• Residing in or within a 30-mile radius of Tampa, Florida, or willing to relocate to the area.

• Required experience in repairing medical or electromechanical devices.

• CompTIA A+ Certification or equivalent qualification.

• Experience with remote and on-site technical support for automated dispensing systems.

• Previous involvement with 24×7 on-call service.

• Ability to use powered and manual hand tools.

• Capability to lift 85 lbs. frequently and 115 lbs. occasionally, including overhead lifting.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.

• Capacity to sit for prolonged periods during travel.

• Daily car travel is mandatory, with occasional air travel and overnight stays.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits programs.

• Access to training sessions and development programs.

• Manager-approved seminar opportunities.

• Ongoing training and professional growth.

• Provision of a company-issued vehicle, tools, and equipment.

• Equal Opportunity Employer.