Field Service Engineer

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Deliver both remote and on-site technical assistance for BD automated dispensing systems within the designated region.

• Address, assess, prioritize, and resolve work orders in accordance with service-level expectations.

• Diagnose and repair proprietary hardware and software components while taking full ownership of each case.

• Troubleshoot intricate issues and escalate them to Senior or Lead FSEs as necessary.

• Implement preventive maintenance programs.

• Carry out installations, in-servicing, repairs, calibrations, and provide general technical support.

• Keep an accurate inventory of spare parts.

• Maintain the company-issued vehicle, tools, and equipment.

• Foster positive relationships with customers through professional communication and prompt support.

• Record service activities, expenses, and time logs using authorized tools.

• Collaborate with Sales and Implementation teams on deployments and enhancing customer experience.

• Adhere to complaint-handling and Medical Device Reporting procedures.

• Ensure that service documentation complies with regulatory and corporate standards.

• Maintain safety policies, quality expectations, and operational standards.

• Engage in continuous training and keep abreast of technologies, best practices, and system updates.

• Operate both independently and collaboratively to achieve service objectives.

• Assist leadership with escalations, advanced troubleshooting, and case resolution.

⛳️ Requirements

• 1–3 years of combined experience in hardware, software, and IT support.

• Eligibility to access Federal Government Facilities, including necessary background checks and identification badges.

• Strong skills in troubleshooting, diagnostics, and problem-solving.

• Excellent abilities in communication, customer service, and documentation.

• Capability to work independently, manage multiple priorities, and travel as needed.

• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.

• Experience in 24×7 on-call service is preferred.

• Preferred experience in the repair of medical or electromechanical devices.

• CompTIA A+ Certification or an equivalent qualification is preferred.

• Mechanical aptitude with the ability to disassemble and reassemble complex systems.

• Proficient with Windows OS, networking, and diagnostic tools.

• Ability to operate both powered and manual hand tools.

• Capable of frequently lifting 85 lbs and occasionally lifting 115 lbs, including overhead lifting.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended durations.

• Valid driver’s license and ability to meet company driving standards.

• Daily car travel is necessary, along with occasional air travel and overnight stays.

• Support for government accounts requiring eligibility for a CAC (Common Access Card).

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Ongoing training, seminars, and development programs.

• Company-issued vehicle, tools, and equipment.

• Flexible workplace arrangements that promote work-life balance.