Field Service Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Deliver exceptional customer support that is highly visible

• Conduct on-site installation of intricate equipment and systems

• Manage the diagnosis, troubleshooting, servicing, and repair of equipment

• Review and approve the operational quality of system equipment

• Educate customers on the operation and maintenance of the systems

• Act as a liaison between the company and customers regarding administrative and technical aspects of assigned projects

• Analyze customer requirements and decide whether issues should be addressed by sales personnel, customer support representatives, or engineers

• Offer field support for system hardware, software, PCs, and networking/wireless networking

⛳️ Requirements

• Bachelor's degree

• 2–4 years of relevant professional experience

• Proven experience in supporting, installing, diagnosing, troubleshooting, servicing, and repairing complex equipment and systems

• Familiarity with system hardware and software, PCs, and networking/wireless networking

• Capability to instruct customers on system operation and maintenance

• Skill in interpreting customer needs and defining responsibility for problem resolution

• Applicants must be able to perform the key functions of the role, with reasonable accommodations if needed

🏝️ Benefits

• Eligibility for the Axcelis Team Incentive bonus plan

• Comprehensive benefits package for regular employees working 20+ hours per week

• Commitment to equal opportunity employment

• Reasonable accommodations for disabled candidates or employees