Field Service Engineer

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Assist customers with on-site installation, implementation, maintenance, and repair of both company and multi-vendor systems solutions.

• Set up and enhance LCSQ, LCQQQ, GCQQQ, LCQTOF, and GCQTOF hardware, software, networking products, and configurations at client locations.

• Identify and rectify product performance issues.

• Conduct maintenance and repair services.

• Provide guidance to customers on preventive maintenance and configurations that impact product performance.

• Anticipate potential equipment or software problems to avert unexpected business disruptions.

• Offer comprehensive integrated solutions that include peripherals, communications, operating systems, and application software.

• Act as an internal technical resource and handle product escalations.

• Collaborate with Support, Sales, Marketing, and R&D teams to develop customer solutions.

• Conduct internal technical training and maintenance seminars/workshops for field engineers or customers.

• Educate other field engineers or customers.

• Calibrate equipment on-site for large-volume clients.

• Qualify leads.

⛳️ Requirements

• Bachelor’s or Master’s Degree or equivalent experience.

• Additional post-graduate education, certification, and/or license may be necessary.

• Generally, 1-2+ years of relevant experience is preferred.

• Must agree to participate in and fulfill Agilent-approved customer/vendor credentialing requirements to access customer sites.

• Requirements may include proof of identity, certification to perform necessary work, and adherence to customer health and safety protocols.

• Willingness to travel 75% of the time is essential.

• Day shift availability.

🏝️ Benefits

• Full-time weekly schedule.

• Travel required: 75% of the time.