Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the representative for Abbott Diagnostics to designated customers.

• Deliver on-site technical assistance to clients of the Abbott Diagnostic Division.

• Install instruments and conduct corrective, preventive, and proactive maintenance.

• Diagnose and address customer issues on at least five increasingly complex instruments.

• Accurately document the resolution of complaints in the Field Service Business Process database in a timely manner.

• Arrange and complete preventive maintenance, installations, service bulletins, repairs, and updates.

• Support field personnel and meet district business objectives.

• Guide and mentor other Field Service Representatives.

• Participate in call rotation, standby duties, and after-hours responsibilities.

• Manage time, territory, and inventory efficiently.

• Travel to assist other territories and attend training sessions.

• Provide essential account support both within and outside district boundaries.

• Take ownership of customer issues through effective escalation or hand-off processes.

• Collaborate with sales, marketing, local performance partnership teams, and other functions.

• Meet service sales, cost-of-service, and KPI targets.

• Utilize remote support tools to enhance instrument uptime.

• Maintain the effectiveness of quality systems and adhere to regulatory procedures.

• Foster customer loyalty through proactive account management and exceptional service.

• Report to a Service Manager while supporting both individual and team objectives.

⛳️ Requirements

• Must currently reside in the Destin, Florida area.

• Possess a valid Driver’s License.

• Hold a Bachelor’s degree.

• Preferred degree in Biomedical, Electrical, Mechanical, or Medical Technology.

• Have practical experience interfacing with customers.

• Exhibit troubleshooting and problem-solving capabilities.

• Proficient in computer applications including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting.

• Possess effective communication and interpersonal skills.

• Ability to work effectively both in teams and independently.

• Willingness to travel unpredictably, support other territories, and be available for standby/after-hours work.

• Capability to complete instrument training across geographical IRL.

• Understand and adhere to regulatory, compliance, laboratory safety, and quality-system procedures.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Retirement savings plan with a significant employer contribution.

• Tuition reimbursement program.

• Freedom 2 Save student debt relief program.

• FreeU educational benefit towards a bachelor’s degree.

• Flexible working hours.