Field Service Engineer 3 – XR, Mammo

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct advanced troubleshooting and repair on designated equipment.

• Carry out installation, validation, and maintenance on assigned equipment.

• Mentor, instruct, and support less experienced Field Engineers; provide coaching and constructive feedback.

• Manage customer communications and act as an escalation point for customer-related issues, including installations.

• Take ownership of customer issues from dispatch or identification through to resolution.

• Collaborate with team members to keep updated on issue status.

• Lead and communicate initiatives at the HQ and Zone or Area level.

• Co-facilitate regular team or modality meetings.

• Suggest value-added services to enhance customer business efficiency.

• Maintain customer service logs and internal service documentation.

• Order repair parts and oversee cycle times.

• Utilize GEHC escalation processes and collaborate with regional and national support to develop corrective action plans.

• Partner with teammates and colleagues effectively.

• Act as a member and leader within account communities for key and designated accounts.

• Engage with commercial counterparts, identify sales leads, and participate in contract renewals and other sales opportunities.

• Promote and implement revenue-generating programs.

• Cultivate customer relationships and position oneself as a valued business partner.

• Monitor competitor information and market trends.

• Collaborate with Commercial Sales teams and region/zone leadership to foster business growth.

• Assist the Area Service Manager or Director of Service with strategies for growth and deployment.

• Provide application training to clinical or scientific staff on designated equipment as needed.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, coupled with 4+ years of experience in servicing electrical equipment; OR equivalent military education with 4+ years of experience in servicing electrical equipment; OR a High School Diploma/GED and 8+ years of experience in servicing electrical equipment.

• Proven experience interfacing with both internal teams and external customers as part of a solution-based service process.

• Demonstrated experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience in troubleshooting and addressing customer concerns.

• Familiarity with web applications as well as the Microsoft suite of products.

• Must pass GEHC's standard background check, including a post-offer drug test.

• Must adhere to customer access policies, which may require obtaining and/or providing proof of necessary immunizations and additional drug tests or background checks when applicable.

• Must be legally authorized to work in the United States.

• Employment visa sponsorship is not available.

• Capable of lifting, carrying, pushing, and pulling up to 35 lbs. without assistance.

• Frequently able to bend, stoop, twist, climb, crouch/squat, kneel/crawl.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance is provided.