Field Service Engineer 3

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct advanced troubleshooting and repairs on designated equipment.

• Carry out installation, validation, and maintenance tasks on assigned equipment.

• Mentor and guide less experienced Field Engineers; offer coaching and constructive feedback.

• Manage customer communications and act as the escalation point for customer-related issues, including installations.

• Own customer challenges from dispatch or identification through to resolution.

• Collaborate with team members regarding the status of issues for specific customers.

• Spearhead and communicate initiatives at the headquarters, zone, and area levels.

• Co-facilitate regular team or modality meetings as necessary.

• Propose value-added services to enhance customer operational efficiency.

• Maintain logs of customer service and internal service records; order repair components and oversee cycle times.

• Utilize the GEHC escalation process and work with regional and national support on corrective action plans.

• Participate as a member of the account community for key accounts and engage with commercial counterparts.

• Identify sales opportunities, partake in sales activities such as contract renewals, and support revenue initiatives.

• Cultivate customer relationships and prioritize customer needs and satisfaction.

• Keep track of competitor information and market trends.

• Collaborate with Commercial Sales teams and regional/zone leadership to foster business growth.

• Assist the Area Service Manager or Director of Service in growth and deployment strategies.

• Provide training on applications to clinical or scientific staff regarding designated equipment when necessary.

• Operate within the San Antonio, Texas service region, primarily supporting MR modalities, on five 8-hour shifts.

⛳️ Requirements

• An Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with a minimum of 4 years of experience in servicing electrical equipment; OR equivalent military education with at least 4 years of experience in servicing electrical equipment; OR a High School Diploma/GED with a minimum of 8 years of experience in servicing electrical equipment.

• Proven experience interfacing with internal team members and external customers within a solution-based service framework.

• Skilled in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Proficient in troubleshooting and addressing customer concerns.

• Familiarity with web applications and the Microsoft suite of products.

• A valid driver's license is required.

• Willingness to work after-hours and/or participate in a rotating on-call schedule, including weekends.

• Compliance with GEHC's background check, post-offer drug test, customer access policies, required immunizations, and potential additional drug tests or background checks.

• Legal authorization to work in the United States; visa sponsorship is not available.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit or stand for extended periods.

• Competence to reach at, above, and below shoulder level, flex or extend the neck, and exhibit good hand and finger dexterity.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary.

• Relocation assistance available.

• Options for remote work.

• Compensation for after-hours/on-call duties is not specified.

• Commitment to equal opportunity employment.