Field Service Engineer 3

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Execute advanced troubleshooting and repair tasks on designated equipment.

• Carry out installation, validation, and maintenance for assigned equipment.

• Mentor, guide, and support less experienced Field Engineers.

• Offer coaching and constructive feedback to team members.

• Lead customer interactions and act as the escalation point for customer-related issues.

• Manage customer issues from the point of dispatch or identification until resolution.

• Keep designated customers and team members updated on the status of issues.

• Spearhead communication of HQ and Zone or Area-level initiatives.

• Co-facilitate regular team or modality meetings.

• Suggest value-added services to enhance customer business efficiency.

• Maintain logs of customer service and internal service records.

• Order repair parts and oversee cycle times.

• Execute corrective action plans with support from regional and national teams.

• Act as a member and leader within account communities for assigned accounts.

• Engage with commercial counterparts to identify potential sales opportunities.

• Participate in contract renewal processes and revenue initiatives.

• Stay informed about competitor activities and market trends.

• Support business growth alongside Commercial Sales teams and regional/zone leadership.

• Assist in growth and deployment strategies.

• Provide application training to clinical or scientific personnel as needed.

⛳️ Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with 4+ years of experience in servicing electrical equipment; OR equivalent military education and 4+ years of experience; OR High School Diploma/GED and 8+ years of experience.

• Minimum of 4 years of relevant experience under the degree or equivalent military education pathways; 8 years under the high school pathway.

• Proven experience interacting with internal team members and external customers in a solution-oriented service process.

• Experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Proficiency in troubleshooting and addressing customer concerns.

• Familiarity with web applications and the Microsoft suite of products.

• Legal authorization to work in the United States.

• No employment visa sponsorship available now or in the future.

• Successful completion of GEHC’s standard background check, including a post-offer drug test.

• Adherence to customer access policies, including necessary immunizations and additional drug tests or background checks when applicable.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and remain seated or standing for extended periods.

• Proficiency in reaching at, above, and below shoulder level; flexing or extending the neck; and maintaining good hand and finger dexterity.

• Availability for after-hours work and/or rotating on-call schedules, including weekends.

• Possession of a valid driver’s license.

• Demonstrated commitment to GE HealthCare values: humility, trust, transparency, focus, ownership, and integrity.

🏝️ Benefits

• Relocation assistance available.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive compensation packages.

• Career advancement opportunities.

• A culture centered around care, collaboration, and support.