Field Service Engineer 2 – Part-time

This is a fully remote position, open to applicants in Maine.

📋 Description

• Deliver on-site technical assistance for BD Pyxis automated dispensing systems at hospitals and healthcare facilities within the designated territory.

• Address, assess, and prioritize incoming work orders.

• Troubleshoot, maintain, and resolve proprietary hardware and software challenges.

• Take ownership of work orders and escalate issues to the team lead and manager as needed.

• Record, monitor, and document all work order activities.

• Provide comprehensive support for all products in the region.

• Implement a preventive maintenance program effectively.

• Offer limited cross-functional assistance to Sales and Implementation teams.

• Carry out installations, in-servicing, repairs, preventive maintenance, calibrations, and sales support activities.

• Ensure accurate small-parts inventory management while adhering to inventory-control policies.

• Engage in ongoing product and application training, attending approved seminars and training sessions.

• Maintain familiarity with corporate and service-department procedures, customer complaint resolution, and Medical Device Reporting protocols.

• Travel daily to customer locations across the Maine region.

⛳️ Requirements

• High School Diploma or equivalent.

• 3 years of relevant experience combining Hardware/Software/IT support for both proprietary and standard applications.

• 24x7 on-call experience in a customer-facing or field service setting.

• Proficiency in computer electronics, Windows OS, and networking.

• Capability to operate within established processes and methodologies with minimal oversight.

• Valid driver's license and adherence to BD's automotive safety standards.

• Upon hire, provision of proof of and maintenance of current immunizations, including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID-19 as required by the facility.

• Minimum weightlifting capacity of 70 pounds.

• Ideal candidates should reside within a 30-mile radius of the base location.

• Preferred qualifications include prior experience as a hospital pharmacy technician or in hospital Bio-Med.

• Preferred: Associate's degree.

• Preferred: Previous military Bio-Med experience.

• Preferred: Experience with Automated Teller Machines (ATM).

🏝️ Benefits

• 5% overnight travel may be required.

• Ongoing training and opportunities for self-development.

• Access to management-approved seminars and training sessions.

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive salary and benefits packages.

• Equal Opportunity Employer.