Field Service Engineer 2

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Execute timely and precise preventative maintenance on medical equipment within hospitals or healthcare systems.

• Diagnose, service, repair, and install moderately complex medical devices.

• Manage customer communications and act as the escalation point for any customer-related issues, including installations.

• Take ownership of customer concerns from dispatch or identification all the way through to resolution.

• Actively engage with team members to identify suitable solutions for customers.

• Oversee installations, validations, maintenance, and service repairs on assigned equipment.

• Utilize customer relationships to support customers and service sales, driving contract and on-demand revenue growth.

• Sustain customer relationships through prompt communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory standards; document daily work performed, including metrics and parts ordering.

• Collaborate with customers and/or sales teams to propose value-added services.

• Employ GE HealthCare escalation processes and work alongside regional and national support teams on corrective action strategies.

• Enhance customer satisfaction through a commitment to Service Excellence.

⛳️ Requirements

• Associate degree in a related field or equivalent military training and 4 years of experience in servicing electronic equipment.

• Alternatively, a high school diploma/GED along with 6 years of relevant experience.

• Technical proficiency in imaging equipment, including troubleshooting, repair, and installation capabilities.

• Must possess and maintain a valid driver’s license.

• Familiarity with web applications and Microsoft Suite products.

• Legal authorization to work in the United States.

• No employment visa sponsorship is available now or in the future.

• Willingness to be available after hours and/or work a rotating on-call schedule, including weekends.

• Capability to manage multiple, competing priorities while ensuring customer satisfaction.

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Capacity to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Proficiency in reaching at, above, and below shoulder level; flexing/extending the neck; and demonstrating good hand and finger dexterity.

🏝️ Benefits

• Opportunities for professional development.

• Competitive compensation packages.

• Positive work environment.

• Engaging career challenges.

• Relocation assistance offered.

• Commitment to equal opportunity employment.

• Drug screening conducted as applicable.

• Possible access to customer-mandated vaccination coverage/requirements.