Field Service Engineer 2

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Conduct timely and precise preventative maintenance on medical equipment within hospitals or healthcare systems.

• Diagnose, repair, and install medical devices of moderate complexity.

• Facilitate communication with customers and act as the escalation point for customer-related issues.

• Manage customer concerns from the moment of dispatch or identification through to resolution.

• Oversee installations, validations, maintenance, and service repairs on assigned equipment.

• Assist customers and boost service sales through contract and on-demand revenue enhancement.

• Foster customer relationships by ensuring prompt communication, resolution, and follow-up.

• Comply with company policies, procedures, and hospital protocols.

• Record all work activities daily, including metrics, debriefing, and parts ordering.

• Suggest value-added services to customers and sales teams.

• Utilize GE HealthCare escalation processes and collaborate with regional and national support teams to create corrective action plans.

• Promote customer satisfaction through exceptional service.

⛳️ Requirements

• An associate degree in a related field or equivalent military education accompanied by 4 years of experience in servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

• Proficient technical skills in imaging equipment, including troubleshooting, repair, and installation.

• Must possess and maintain a valid Driver’s License.

• Experience with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S. is required; employment visa sponsorship is not available now or in the future.

• Availability for after-hours work and/or participation in a rotating on-call schedule, including weekends.

• Proven ability to manage multiple, competing priorities while ensuring customer satisfaction.

• Capability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Competency in reaching at, above, and below shoulder level, flexing/extending the neck, and possessing good hand and finger dexterity.

• Must comply with regulatory, compliance, hospital protocol, and documentation requirements.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Opportunities for professional development.

• Competitive compensation package.

• Positive work environment.

• Career advancement opportunities.

• A culture that promotes care, collaboration, and support.

• Relocation assistance available.