Field Service Engineer 2

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct timely and precise preventative maintenance on medical devices within hospitals or healthcare systems.

• Diagnose and execute moderately complex service repairs.

• Oversee the installation, validation, maintenance, and repair of equipment.

• Manage customer communications and act as an escalation point for any customer issues.

• Take ownership of customer concerns from dispatch or identification through to resolution.

• Collaborate with team members to ensure effective customer solutions.

• Promote contract and on-demand revenue growth by fostering customer and service-sales relationships.

• Uphold customer relationships while providing timely communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory standards.

• Document all work performed daily, which includes debriefing, metrics, and parts ordering.

• Suggest value-added services to customers and sales teams.

• Utilize GEHC escalation processes and work with regional and national support on corrective action plans.

• Ensure compliance with GEHC quality, EHS, regulatory, and legal requirements.

⛳️ Requirements

• Associate degree in a related field or equivalent military training along with 4 years of experience in servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

• Possession of a valid driver's license.

• Proficiency with web applications and Microsoft Suite products.

• Legal authorization to work in the United States; employment visa sponsorship is not available.

• Willingness to be available after hours and/or participate in a rotating on-call schedule, including weekends.

• Capable of managing multiple competing priorities while ensuring customer satisfaction.

• Experience with Mammography and X-Ray equipment.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, and maintain prolonged periods of sitting and standing.

• Ability to reach at, above, and below shoulder level; flex and extend neck; and demonstrate good hand and finger dexterity.

• Required vision capabilities may include color, close, distance, peripheral, and depth perception.

• Compliance with relevant quality, EHS, regulatory, and company standards.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Relocation assistance is not provided.