Field Service Engineer 2

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct timely and precise preventive maintenance on medical equipment within hospitals or healthcare systems.

• Diagnose, repair, and install moderately complex medical devices.

• Manage customer communications and serve as an escalation point for client concerns, including during installations.

• Take ownership of customer issues from the point of dispatch or identification until resolution.

• Work collaboratively with team members to identify suitable solutions for customers.

• Oversee installations, validations, maintenance, and service repairs on assigned equipment.

• Leverage customer insights and relationships to drive contract and on-demand revenue growth.

• Foster customer relationships and ensure prompt communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory standards.

• Record all daily activities performed, including debriefing, metrics, and parts ordering.

• Propose value-added services to customers and/or sales teams.

• Utilize GEHC escalation procedures and collaborate with regional and national support on corrective action strategies.

• Execute planned Quality, EHS, and Compliance tasks.

• Provide support in the San Francisco Bay Area/South Bay during the first shift.

⛳️ Requirements

• An associate degree in a relevant field or equivalent military education with 4 years of experience in servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

• A valid driver's license is required and must be maintained.

• Proficiency with web applications and Microsoft Suite products.

• Must have legal authorization to work in the United States; employment visa sponsorship is not available.

• Availability to work from 8 AM to 5 PM PT, Monday through Friday, with the ability to be available after hours or for rotating on-call coverage, including weekends.

• Capability to manage multiple competing priorities while ensuring customer satisfaction.

• Experience working with Mammography and X-Ray equipment.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Capability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity.

• Required vision abilities include color, close, distance, peripheral, and depth vision as applicable.

• Compliance with GEHC quality standards, health and human services regulations, environmental health and safety protocols, and applicable legal requirements.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Competitive compensation package.

• Potential for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

• Career advancement opportunities.

• Drug screening covered as part of the offer process where applicable.

• No relocation assistance provided.