Field Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and evaluate the needs and requirements of members.

• Meet with members at their locations to assess needs and identify barriers.

• Connect members and their families with suitable care, wellbeing, and community resources.

• Conduct ongoing long-term services and support (LTSS) assessments utilizing person-centered approaches.

• Reach out to members via telephone and/or in person to establish goals and priorities.

• Evaluate resources and devise plans of care.

• Identify LTSS providers and establish community partnerships.

• Develop and adjust service plans in collaboration with relevant care team members.

• Assist members in navigating LTSS, environmental, social, housing, educational, and other services.

• Utilize available member information to prevent redundant assessments.

• Help members in maintaining their Medicaid eligibility.

• Collaborate with the Medical Director, Geriatrician, and Care Coordinator to ensure cohesive service delivery and positive outcomes.

⛳️ Requirements

• Bachelor's degree in a health and human services field.

• A minimum of 2 years of relevant experience.

• Proficiency in Microsoft Office Word and Excel.

• Outstanding verbal and written communication skills, along with strong interpersonal abilities.

• Capability to utilize various electronic information applications and software programs.

• Completion of tuberculosis (TB) screening is required if selected.

• A valid state driver's license.

• Personal vehicle liability insurance meeting state minimum requirements or specified Humana limits, whichever is greater.

• Must have a designated room with a locked door that can function as a home office.

• Minimum home internet speed of 25 Mbps for download and 10 Mbps for upload.

• Licensed RN or Licensed Master’s Social Worker is preferred.

• Previous experience with Medicare and Medicaid recipients is preferred.

• Familiarity with electronic case note documentation and various computer applications/systems is preferred.

• Experience in health promotion, coaching, and wellness is preferred.

• Knowledge of community health and social service agencies, as well as community resources, is preferred.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work from home.

• Dedicated home office space requirements to safeguard member PHI/HIPAA information.

• Occasional travel to Humana offices for training or meetings.