Field Quality Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Establish effective feedback loops that connect smartphone and audio field failure data to suppliers.

• Lead investigations into field failure rate metrics, escalate concerns to stakeholders, and facilitate resolutions.

• Conduct operational due diligence assessments of supplier capabilities, compliance, readiness, and quality systems.

• Provide due diligence reports, recommendations, and risk analyses.

• Collaborate with Strategic Sourcing, Manufacturing Operations, Product, Engineering, and Circular Operations teams.

• Assist team members managing downstream suppliers to ensure consistent end-to-end quality standards.

• Secure audio and smartphone suppliers that are both capable and compliant.

• Monitor quality milestones and oversee operational quality performance.

• Perform follow-up audits and support collaborative initiatives for supplier development.

• Utilize quality risk management tools to identify supplier vulnerabilities and coordinate mitigation strategies.

• Address supplier quality issues and integrate field data into supplier controls to enable sustainable corrective measures.

• Maintain local supplier accountability while working remotely with the Amsterdam Headquarters team.

⛳️ Requirements

• A minimum of 5 years of experience in Technical Quality Operations.

• Demonstrated success in the consumer electronics sector, particularly with smartphones, audio, or IoT devices.

• Strong technical background in consumer hardware.

• Experience in analyzing field failure rates (FFR).

• Knowledge of root cause analysis and corrective action reports from suppliers.

• Proven experience in driving closed-loop resolutions with suppliers.

• Exceptional written and verbal communication skills in both English and Mandarin.

• Familiarity with macOS, Google Workspace, and Basecamp is preferred.

• Must possess the right to work in China.

• Ability to work a 40-hour week.

🏝️ Benefits

• Competitive salary that aligns with market standards.

• Statutory paid annual leave (10 days upon joining).

• Public holidays and rest days in accordance with labor law.

• Social benefits and contributions required under Chinese law, provided by both the employer and employee.

• Opportunities for professional development, training, skill enhancement, and career progression.

• A diverse work environment.

• A supportive and inclusive workplace culture.

• Flexible remote collaboration with the Amsterdam Headquarters team.