Field Engineering Supervisor

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Manage the Field Engineer team's efforts to provide technical support for sales account teams, development, engineering, product management, and tribal casino clients.

• Organize activities of the Field Engineer group in support of client-facing units, product development, technical personnel, product administration, and tribal casino customers.

• Oversee requirements analysis, project scheduling, defect triage, and initiatives for process improvement.

• Collaborate with department management and partners to meet business objectives.

• Clearly communicate expectations and offer mentorship to team members.

• Ensure precise documentation and prompt reporting of project and process obligations.

• Implement corrective training and counseling to uphold compliance with company policies.

• Direct the research, design, and development phases, ensuring projects are completed on schedule and within budget.

• Create proposals, statements of work, designs, plans, and timelines.

• Plan and deliver technical and clerical training for new Field Engineers.

• Organize interviews for prospective Field Engineer candidates.

• Oversee work schedules and ensure adherence to local, state, and federal tribal gaming regulations.

• Conduct routine audits and inspections of Aristocrat equipment located in customer server rooms.

⛳️ Requirements

• A bachelor's degree or equivalent experience is required.

• At least 4 years of leadership experience in the Field or Customer Service is necessary.

• Casino gaming experience is preferred.

• Must possess the ability to take initiative and manage multiple small to medium-sized projects with varying complexity.

• Strong planning and organizational skills, with a proven track record of diligence.

• Excellent interpersonal skills, including substantial written and verbal communication abilities.

• Exceptional decision-making, critical thinking, and analytical skills.

• Ability to lead and work collaboratively within a multi-functional team at various levels.

• Proficient in Microsoft Office Suite (Word, Excel, presentation software, Project, Visio).

• Capability to work independently and spearhead technical initiatives.

• Willingness to travel – 0 to 25%.

🏝️ Benefits

• Annual bonuses and incentives may be offered based on role and location.

• Health and wellbeing benefits may be available depending on role and location.

• Paid time off may be offered based on role and location.

• Retirement plans may be accessible depending on role and location.

• Insurance coverage may be provided based on role and location.

• Other local or statutory benefits may be available depending on role and location.