Field Deployment Engineer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Champion customer success and ensure the technical adoption of Axon products and solutions within public safety and related sectors.

• Act as the primary technical authority across the Axon ecosystem.

• Serve as the technical intermediary between Axon, clients, and strategic delivery partners.

• Address customer inquiries promptly.

• Collaborate with the sales team to support current customers.

• Oversee tickets and RMAs throughout the entire adoption lifecycle with internal teams.

• Organize and schedule regular calls with existing clients.

• Emphasize customer loyalty and proactively recommend innovative strategies to enhance customer success.

• Facilitate integration with current customer platforms.

• Conduct installation and commissioning tasks.

• Travel domestically and internationally, up to approximately 40% of the time.

⛳️ Requirements

• Proficient in both Dutch and English, with strong written and verbal communication skills.

• Tactical approach to managing customer success and adoption.

• Driven by mission goals, with a high level of motivation and a commitment to executing tasks effectively.

• Solid technical background and familiarity with enterprise networking, including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.

• Understanding of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

• Knowledge of Windows environments, Active Directory / Entra ID, and concepts related to enterprise endpoint management.

• Familiarity with integration patterns, system interoperability, and enterprise application ecosystems.

• Skills in technical troubleshooting across software, networking, configuration, and infrastructure areas.

• Eligibility to legally reside in the territory and travel internationally as needed; may necessitate obtaining personal work and travel visas.

• Ability to collaborate effectively with all organizational levels and cultivate strong partnerships.

• Proficient in MS Office, CRM systems, and collaboration tools such as Salesforce and Trello.

🏝️ Benefits

• Opportunity for remote work, except when traveling to customer sites.

• Coverage of customer travel expenses incurred during required travel (specific compensation details not mentioned).