Field Care Manager, Behavioral Health

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide comprehensive behavioral health care management for members enrolled in Illinois Medicaid.

• Act as the primary contact for members through both in-person and telephonic interactions.

• Offer personalized care coordination, crisis intervention, and peer support services.

• Assist members facing behavioral health challenges, including Severe Mental Illness (SMI), Serious Emotional Disturbance (SED), Substance Use Disorder (SUD), and those involved with the justice system.

• Engage with members in their communities and perform in-person assessments.

• Coordinate behavioral health and medical services while ensuring adherence to treatment plans.

• Enhance health literacy and address social determinants of health.

• Lead interdisciplinary care teams and manage care planning, transitions, and service delivery.

• Facilitate meetings of interdisciplinary care teams involving providers, Service Coordinators, and Care Management Extenders.

• Assist with transitions of care.

• Collaborate with internal departments, healthcare providers, and community organizations.

• Adhere to regulatory compliance processes as dictated by IDHS, CMS, and NCQA.

• Travel up to 25% within Illinois for collaboration, meetings, and field engagements.

⛳️ Requirements

• Candidates must reside in Cook or Kane County, Illinois, within specified ZIP codes or within a 10-mile radius.

• Must hold an active Illinois license in LCSW, LMFT, or LCPC; provisional licenses or supervisees are not eligible.

• A minimum of 2 years of post-degree clinical experience in a behavioral health environment is required.

• Experience in case management with complex populations including SMI, SUD, and SED is essential.

• Capability to travel to regional facilities and homes for in-person assessments.

• Proficient in using electronic information applications/software, including electronic medical records.

• Intermediate to advanced computer skills are necessary.

• Familiarity with Microsoft Word, Outlook, and Excel is required.

• A valid driver's license, car insurance, and reliable transportation are mandatory.

• Availability to work Monday–Friday, from 8:00 a.m. to 5:00 p.m. Central Standard Time.

• Must meet remote work internet requirements: at least 25 Mbps download and 10 Mbps upload speeds.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information is essential.

• Tuberculosis screening must be completed if selected for the role.

• Personal vehicle liability insurance must be maintained under the driver safety program.

🏝️ Benefits

• $5,000 hiring bonus: $2,500 after 6 months and another $2,500 after 1 year of continued employment.

• Humana covers 100% of eligible tuition expenses and mandatory fees upfront.

• Reimbursement for qualifying non-tuition expenses up to $5,000 per funding year.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan available.

• Paid time off and company-designated holidays.

• Paid parental and caregiver leave offered.

• Short-term and long-term disability coverage provided.

• Life insurance options available.

• Remote work arrangement offered.

• Opportunities for training and travel for meetings.