Field Care Manager, Behavioral Health

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct behavioral health assessments primarily through face-to-face interactions and phone calls with members.

• Act as the main point of contact, providing integrated care coordination.

• Implement evidence-based behavioral health services, personalized care coordination, crisis intervention, and peer support.

• Assist members dealing with behavioral health issues, including Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), Substance Use Disorder (SUD), and those involved with the justice system.

• Encourage member engagement within their communities and conduct in-person visits.

• Coordinate both behavioral health and medical services, ensuring provider engagement and adherence to treatment plans.

• Enhance member health literacy and address their health-related social needs.

• Lead the interdisciplinary care team for each member, managing care planning, transitions, and service delivery.

• Organize interdisciplinary care team meetings that include providers, Service Coordinators, and Care Management Extenders.

• Facilitate transitions of care effectively.

• Collaborate with internal departments, healthcare providers, and community organizations.

• Connect members with suitable services while creating culturally competent care experiences.

• Adhere to regulatory compliance processes established by IDHS, CMS, and NCQA.

• Provide support for MLTSS or LTSS as dictated by business needs.

⛳️ Requirements

• Must be a resident of Illinois.

• Hold an active Illinois LCSW, LMFT, or LCPC license; no supervisees or provisional licenses allowed.

• Possess at least 2 years of post-degree clinical experience in a behavioral health environment.

• Experience in case management with complex populations including SMI, SUD, and SED.

• Capability to travel to regional facilities and homes for face-to-face assessments.

• Proficient in using electronic information applications/software, such as electronic medical records.

• Intermediate to advanced computer skills required.

• Familiarity with Microsoft Word, Outlook, and Excel.

• Must have a valid driver’s license, car insurance, and dependable transportation.

• Availability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m. CST.

• Must meet home internet requirements, with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Ability to maintain a dedicated workspace that safeguards member PHI/HIPAA information.

• Participation in tuberculosis screening is required.

• Must maintain personal vehicle liability insurance that meets state minimums or specified Humana limits.

🏝️ Benefits

• $5,000 hiring bonus: $2,500 after 6 months and $2,500 after 1 year, contingent on continued employment.

• Full upfront payment of 100% of eligible tuition expenses and mandatory fees; reimbursement for qualifying non-tuition expenses up to $5,000 per funding year.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability insurance.

• Life insurance coverage.

• Bonus incentive plan based on individual and/or company performance.

• Flexible remote work arrangement.

• Option to work from a dedicated home space.

• Support for internet service requirements for home or hybrid employees.