Field Application Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide technical support for complex products, applications, and solutions during the pre-sales phase.

• Conduct sales presentations and product demonstrations utilizing extensive product knowledge.

• Establish technical relationships with customers and evaluate product applications based on customer needs.

• Negotiate technical specifications and performance trade-offs with clients.

• Engage in customer design reviews and assist in formulating technical responses to RFIs/RFQs.

• Gather customer requirements and application use cases alongside sales and customers.

• Activate transceiver modules at customer locations, troubleshoot prototypes, and devise solutions supporting end-user applications.

• Create and oversee customer product documentation, which includes corrective actions, analysis reports, manufacturing test plans, performance improvement plans, and reliability qualification plans and reports.

• Administer the Product Change Notification process involving customers and engineering teams.

• Take part in failure analysis, corrective action, and lessons-learned initiatives.

• Collaborate with Product Line Management, Sales, Product Development, R&D, and key customers to promote product design-ins and adoption in datacenters and GPU clusters.

• Report to the Senior Director of Sales.

⛳️ Requirements

• A degree in physical sciences, electrical engineering, or a related field.

• At least 3 years of engineering experience in the design, development, or testing of coherent optical modules and components.

• Preferably possess experience with active products, such as DSPs, receivers, modulators, and lasers.

• Direct experience with product development and NPI processes within an optical components/modules company or system OEM.

• Practical knowledge of transceiver hardware, including the specification and testing of firmware/hardware interfaces.

• Willingness to travel both domestically and internationally.

• Familiarity with device firmware structure and functionality is highly advantageous.

• Understanding of CMIS, C-CMIS, Ethernet, and Infiniband standards.

• Knowledge of Arista, Cisco, and Nvidia switch/router platforms and ONTs.

• Basic familiarity with Python.

• Proficiency in spoken and written English is essential.

• A motivated, hands-on individual with a can-do attitude, capable of devising innovative solutions under pressure.

🏝️ Benefits

• Potential for an annual bonus.

• Commission opportunities for specific sales roles.

• Equity options available.

• Comprehensive health and welfare benefits.

• Flexible remote work arrangements.

• Opportunities to engage with state-of-the-art optical and photonic technologies.