Field Account Manager, Fleet Operations

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee a profitable fleet business at the territory level.

• Drive daily business development to achieve or surpass sales targets for national, regional, and local SMB accounts within the designated territory.

• Establish and maintain relationships with key decision makers in national accounts at the local level.

• Guide the execution of business plans specific to national accounts and act as the primary field-level contact for these accounts.

• Lead the training of store teammates to effectively implement SMB account strategies.

• Collaborate with operations, field, and marketing teams to fulfill service commitments.

• Assess challenges hindering fleet sales, address customer concerns, resolve issues, and respond to inquiries in a timely manner.

• Manage and resolve escalated fleet customer issues, including those related to billing and customer satisfaction.

• Serve as a leader and subject matter expert on BSRO for fleet accounts.

• Facilitate in-person planning meetings with national accounts at local venues.

• Comprehend customer needs and provide tailored product and service recommendations.

• Foster connections with local store managers and teammates.

• Ensure BSRO store teams are informed about available fleet-management tools.

• Present business outcomes and action items during weekly region meetings.

• Conduct quarterly business reviews with field leaders to identify needs and highlight B2B business trends within the region.

⛳️ Requirements

• Demonstrated success in sales, particularly in managing fleet accounts.

• Exceptional communication, negotiation, and relationship-building skills.

• Strong analytical and problem-solving capabilities.

• In-depth understanding of industry and market dynamics.

• Willingness to travel to meet clients across the assigned territory.

• Bachelor's degree in business, sales, or a related field.

• Reside in or near the Denver, CO area.

• Minimum of 8 years of fleet experience (preferred qualification).

• Experience in retail fleet management (preferred qualification).

• Must complete Form I-9 Employment Eligibility Verification at the start of employment if hired.

• Temporary work authorization or the need for sponsorship may disqualify you from employment.

🏝️ Benefits

• Formal training.

• Performance incentives.

• Paid vacation and holidays.

• Competitive healthcare packages for both full-time and part-time employees.

• 401k plan.

• Supportive and engaging onboarding experience.

• Training and ongoing mentorship.

• Corporate Social Responsibility activities.

• Global, dynamic, and challenging work environment.

• Focus on work/life effectiveness and long-term well-being.

• Inclusive team environment.