Field Access Manager

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Act as a subject-matter expert on access-related matters for healthcare professionals and organizations.

• Collaborate across departments with patient support, market access, and field sales to facilitate timely patient access to therapy.

• Provide information regarding access processes, reimbursement challenges, and patient assistance programs while ensuring compliance with regulations.

• Deliver approved education to designated accounts within a specified geography concerning access and coverage.

• Evaluate access issues and serve as the local access resource for healthcare providers, field personnel, and regional management.

• Coordinate with the access hub on individual patient cases, offering support for patient access, coverage assistance, hub enrollment, and overall coordination.

• Work together with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade, and Specialty Pharmacy Accounts.

• Educate healthcare provider accounts on benefit verification, prior authorization, appeals, and patient support programs through both live and virtual formats.

• Analyze access trends and monitor payer dynamics to overcome access barriers.

• Identify and address challenges to patient access and enhance patient satisfaction.

• Develop collaborative relationships with internal stakeholders.

• Supply access information and education to healthcare provider offices and field teams.

• Escalate and manage access issues with third-party entities, including the hub vendor.

• Provide education and assistance regarding Specialty Pharmacy issues.

• Clarify product coverage under Commercial, Medicare, and Medicaid benefit structures.

• Address payer-specific coverage and access inquiries.

• Maintain awareness of regional and national market conditions and payer coverage policies.

• Serve as a subject-matter expert on access and affordability challenges across various payer types.

• Inform and update healthcare providers about changes in private and public payer coverage.

• Support product access through compliant expertise on payer coverage.

• Educate healthcare provider offices about the product hub program, patient support options, financial assistance, and hub resources.

• Communicate details about access resources and payer processes and policies.

• Participate in national and regional meetings.

⛳️ Requirements

• Bachelor’s Degree.

• A minimum of 7 years of experience in patient support, pharmaceutical/healthcare sales or operations, or reimbursement support.

• Extensive knowledge of health insurance structures, including Medicare Part B, Medicaid, and commercial plans.

• Familiarity with benefit verification, prior authorization, and appeal procedures.

• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.

• Understanding of hub and patient support activities.

• Capacity to manage multiple priorities in a remote work setting.

• Willingness to travel 20–25% of the time, with a travel requirement stated as 25%.

• Must reside in the designated Ohio Valley territory.

• Ability to work collaboratively with sales representatives, sales leadership, and internal teams.

• Minimum age of 21 years.

• Possession of a valid driver’s license and a clean driving record.

• Outstanding interpersonal and communication skills.

• Ability to engage and influence multiple stakeholders across various teams and disciplines.

• Experience in the pharmaceutical industry is highly preferred.

• Familiarity with healthcare provider office workflows, prescription flow, and clinic operations is preferred.

• Experience in pulmonology is preferred.

• Open to US and Puerto Rico residents only.

• No visa sponsorship available.

🏝️ Benefits

• Annual bonus and long-term incentive, if applicable.

• Comprehensive medical, dental, and vision healthcare plans.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate leave.

• Sick days.

• Remote work arrangement.