Farmer – Post-Sales & Customer Relationship

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Achieve your sales objectives.

• The emphasis will be on generating upsell possibilities by pinpointing solutions and products that enhance value for clients.

• Renewal sales: collaborate with the team to formulate renewal and expansion strategies, ensuring a robust renewal rate and boosting LTV.

• Cultivate and sustain strong relationships with the customer base, guaranteeing ongoing satisfaction and promptly addressing any requests or concerns.

• Engage actively in regular performance optimization discussions for the Referral Program with all clients in your portfolio;

• Revise the consultancy's internal controls with outcomes produced by clients;

• Work together with onboarding, customer success, and technical support teams to enhance retention.

⛳️ Requirements

• Skilled in establishing and reinforcing strategic relationships;

• Proactive in discovering opportunities to enhance processes and strategies;

• Well-organized to handle multiple projects and simultaneous demands.

🏝️ Benefits

• Competitive fixed base salary

• Contracted under a PJ (independent contractor) model

• 100% remote work model

• Opportunities for learning, challenges, mentoring, and substantial personal and professional development!