Family Case Manager – Global

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee approximately 100 cases simultaneously from contract signing to final resolution.

• Serve as the main point of contact through consistent inbound and outbound communications via calls and texts.

• Assist families throughout the complete service lifecycle with empathy, clarity, and professionalism.

• Organize transportation, documentation, cremation scheduling, and the return of ashes.

• Collaborate with internal teams and vendors to ensure cases progress efficiently.

• Maintain precise and detailed documentation across all systems.

• Utilize HubSpot, Aircall, Slack, GSuite, and internal case management systems to establish context and manage workflows.

• Work with colleagues on coverage, escalations, and urgent case requirements.

• Facilitate smooth transitions between cases and anticipate downstream implications.

⛳️ Requirements

• Minimum of 2 years managing a caseload or book of accounts from start to finish in case management, patient or client coordination, claims processing, operations, or a related field.

• Proficient in both written and spoken English.

• Capability to handle 100+ cases at once while keeping thorough records and documentation.

• Clear and composed communication style, with a comfort level in managing most daily communications via phone and text.

• High sense of accountability, proactive ownership, a focus on client experience, and the ability to solve problems creatively.

• Tech-savvy and exceptionally organized; able to navigate multiple systems and prioritize tasks effectively.

• Passionate about Meadow’s mission.

• Home office setup conducive to work.

• Dependable setup and availability to work Monday through Friday during U.S. Pacific Time business hours on a long-term basis.

• Full-time commitment to an 8-hour consistent work schedule.

• Proficient in using HubSpot, Aircall, Slack, GSuite, and internal case management systems.

🏝️ Benefits

• Competitive base pay benchmarked globally.

• Top performers consistently receive full bonuses.

• Paid time off (PTO).

• 10 paid holidays.

• Paid training.

• Fully remote work environment.

• Opportunities for training and career growth.

• Honest feedback culture.

• No burnout culture.

• Same 1:1s, check-ins, and career paths as the U.S. team.

• Equal expectations and opportunities as the U.S. team.