Fabric Administrator

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Oversee, configure, manage, support, and enhance various university systems.

• Execute administrative tasks and uphold data integrity.

• Collaborate with third parties to pinpoint areas for enhancement.

• Maintain systems that fulfill business requirements while ensuring robust data security.

• Work together with internal and external stakeholders to implement and support product and service launches.

• Relay issues and opportunities across organizational levels, from end users to senior management.

• Create documentation and clarify technical projects using diagrams, charts, and data.

• Convert user requests into requirements, specifications, and test cases, while scheduling work into sprints.

• Enhance administrative solutions to lower maintenance and support expenses.

• Support an SLA-based administrative framework with outsourced development resources.

• Maintain and update system and process documentation.

• Conduct daily ServiceNow administrative tasks and address production support issues.

• Address application service requests escalated through the help desk.

• Carry out additional assigned duties and responsibilities.

⛳️ Requirements

• Minimum of 2 years of experience in an application support role.

• Bachelor's degree in computer science, information systems, or a related field.

• Proven experience in analyzing business, operational, or technical issues, and documenting findings, risks, dependencies, and recommended solutions.

• Demonstrated ability to communicate technical and non-technical information to diverse stakeholder groups through written documentation, presentations, meetings, or training sessions.

• Experience in administering, configuring, or supporting a Software-as-a-Service (SaaS) platform, including user management, system configuration, reporting, workflow administration, or troubleshooting.

• Skilled in managing multiple simultaneous projects, requests, or support activities while meeting deadlines in a fast-paced environment.

• Ability to identify process improvement opportunities and implement changes that enhance efficiency, quality, user experience, compliance, or operational outcomes.

• Must reside in and work from one of the approved states.

• Reliable internet connection and a dedicated, properly equipped workspace free from distractions.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Low to no-cost dental and vision plans.

• 5 weeks of paid time off.

• Almost a dozen paid holidays.

• Employer-funded retirement.

• Free tuition program.

• Parental leave.

• Mental health and wellbeing resources.

• Remote work option for approved states.

• Reliable internet connection and a dedicated, properly equipped workspace for remote employees.