Extended Service Contract Sales Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming customer calls related to extended service contracts

• Inform customers about coverage options, benefits, and overall value

• Evaluate customer needs and suggest customized solutions

• Conduct follow-up calls with sales leads, based on customer permission

• Record customer interactions and document sales results

• Provide clear and professional presentations of products

• Act as a Subject Matter Expert and Brand Ambassador

• Engage in continuous training for sales, products, and compliance

• Achieve set sales, quality, productivity, and KPI targets

• Take part in coaching sessions and performance enhancement activities

• Respond to customer inquiries and make recommendations as necessary

• Handle multiple tasks while ensuring strong organizational skills

• Implement feedback and coaching effectively and promptly

⛳️ Requirements

• Minimum of 2 years in consultative or solutions-oriented sales

• Demonstrated success in a commission-driven sales environment

• Over 1 year of customer service experience, ideally within a call center

• High school diploma or GED is mandatory; college education is preferred

• Strong verbal, written, and active listening abilities

• Professional and customer-oriented communication style

• Exceptional organizational, multitasking, and time-management skills

• Proficient in Windows, Microsoft Office, and online systems

• Capacity to complete necessary testing and secure required licenses

• Must satisfy background screening criteria

• Consistent attendance and flexible scheduling are essential

• Open to coaching and capable of applying feedback swiftly

• High-speed Internet via a wired Ethernet connection is required; Wi-Fi, satellite, cellular hotspots, or cellular internet are not acceptable

• Internet speeds of at least 3 Mbps upload and 10 Mbps download are necessary

• Internet service provider must maintain high stability with less than 1% packet loss

• Latency must be under 100 ms

• A USB headset with a noise-canceling microphone is required; 3.5 mm and gaming-style headsets are not permitted

• An available cell phone or tablet is needed for mandatory 2FA software

• A second computer monitor is required

🏝️ Benefits

• Opportunity to further education and obtain a college degree through Qualfon University

• FREE access to personal and professional support via care coaches

• Fixed schedules; most shifts comprise 40 hours per week

• Medical, dental, vision, and life & accident insurance for full-time staff

• Paid Time Off (PTO)