Experienced Critical Power Field Technician – UPS Field Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and other essential power equipment.

• Identify electrical and control system issues utilizing schematics, testing tools, manufacturer documentation, and industry best practices.

• Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and related power infrastructure.

• Address emergency service calls and restore customer systems to working order.

• Execute battery testing, capacity testing, failure analysis, and lifecycle replacement services.

• Complete service reports, maintenance documentation, and customer communications effectively.

• Build strong customer relationships through technical expertise and exceptional service delivery.

• Mentor junior technicians and assist in field training initiatives.

• Ensure compliance with OSHA, NFPA 70E, company safety protocols, and customer site standards.

• Support various field service activities as business and customer requirements change.

⛳️ Requirements

• At least 3+ years of hands-on experience in servicing UPS systems, battery systems, DC power equipment, generators, switchgear, data center infrastructure, or other mission-critical electrical setups.

• Preference for experience with Eaton, Vertiv/Liebert, Schneider Electric/APC, Mitsubishi, Toshiba, ABB, or similar critical power platforms.

• Solid understanding of AC and DC electrical theory, power distribution systems, and battery technologies.

• Proficient in reading and interpreting electrical schematics, wiring diagrams, and technical documentation.

• Experience with multimeters, power quality analyzers, battery testing instruments, and other diagnostic equipment.

• Ability to troubleshoot and resolve complex electrical and electronic system failures independently.

• Excellent customer-facing communication skills.

• Dedication to safety, quality workmanship, and professional accountability.

• Valid driver's license with an acceptable driving record.

• Willingness to travel within the designated service area, including overnight and multi-day trips.

• Capacity to meet company vehicle requirements.

• Ability to pass necessary pre-employment drug screening and background checks, when applicable.

• Capability to lift, carry, push, and/or move equipment weighing up to 100 pounds.

• Willingness to work around energized electrical equipment and in mission-critical settings.

• Availability to participate in an on-call rotation.

• Ability to obtain and maintain Security Clearance Access to customer facilities.

🏝️ Benefits

• Performance and referral bonuses.

• Production incentives.

• Tool/equipment and fuel stipends.

• Company vehicle.

• Per diem for eligible travel.

• Health insurance.

• Life insurance.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• HSA option.

• Paid vacation.

• Paid holidays.

• 401(k) with employer match.

• Tuition reimbursement.

• Professional development courses and training.

• Company-provided phone, laptop, or tablet.

• Required tools and safety equipment.