Experienced Community Manager – Crypto Casino, Sportsbook

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Assess and enhance the current Discord server configuration.

• Propel community growth on Discord from 0 to 10K, while managing daily engagement on Telegram and primarily focusing on Discord.

• Develop and implement weekly content and event strategies, including prompts, polls, AMAs, giveaways, quests, and leaderboards.

• Cultivate community culture through tone of voice, memes, rituals, community moments, and retention strategies.

• Identify key users, VIPs, and advocates, and establish loyalty and contribution reward programs.

• Eliminate spam and scams, enforce community guidelines, and oversee bans, mutes, and warnings.

• Establish moderation workflows, escalation paths, and incident response plans for raids, phishing attempts, and impersonators.

• Recruit, train, and oversee volunteer moderators, including shift management and activity reporting.

• Coordinate announcements regarding product updates, promotions, tournament schedules, results, and other relevant information.

• Collaborate with Support, Risk, and Payments teams to address user issues and escalate serious cases as necessary.

• Gather structured user feedback and report bugs, feature requests, and pain points to the Product and Growth teams.

• Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel organization.

• Monitor and report community KPIs, providing weekly community reports to management.

• Support a Crypto Casino and Sportsbook product aimed at innovation, with in-house development.

⛳️ Requirements

• Over 2 years of experience in managing communities on Telegram and/or Discord (crypto, iGaming, fintech, gaming, or related fields).

• Excellent written communication skills with the ability to align brand tone across various platforms.

• Proficient in moderating high-traffic chats and managing conflicts with composure.

• Highly organized and dependable: capable of managing calendars, workflows, and consistent weekly plans.

• Familiarity with bots, roles, and community tools (e.g., MEE6, Dyno, Collab.Land, etc.).

• Experience in the crypto casino, sportsbook, or iGaming sectors.

• Background in collaborating with KOLs/influencers and coordinating community-driven initiatives.

• Basic analytical skills (dashboards, KPI reporting, sentiment analysis).

• Experience in event/community growth strategies (quests, referral programs, tournaments).

• Accountability for KPIs such as daily active community members, engagement rate, community growth, sentiment, issue resolution speed, spam/scam mitigation, and response time.

🏝️ Benefits

• Competitive salary plus performance bonuses.

• Fast-paced team environment with a high degree of ownership.

• Remote-friendly workplace.

• Opportunities for advancement into Community Lead / Head of Community roles.