Executive Director, Client Intake, Conflict Management

This is a fully remote position, open to applicants in Arizona, +11 more locations.

📋 Description

• Provide strategic direction and executive oversight for the firm’s Conflict Management and client/matter intake functions.

• Oversee the daily operations of the conflict check process, including managing the conflict queue, prioritization, escalation protocols, timely processing, adherence to procedures, and ensuring data integrity.

• Act as the senior escalation point and decision-support leader for legal, commercial, client, reputational, or relationship conflicts.

• Collaborate with senior business and firm leadership to assess complex issues and drive effective resolutions.

• Communicate the outcomes of conflict determinations, associated risks, constraints, and necessary actions.

• Manage a high-volume, time-sensitive environment while establishing prioritization and escalation procedures.

• Review, provide feedback on, and offer guidance regarding engagement letters and intake documents.

• Build, lead, mentor, and retain a high-performing team; establish roles, performance metrics, development plans, succession strategies, and accountability measures.

• Evaluate capacity, workflow, capabilities, training needs, and engagement; implement staffing and development strategies.

• Ensure exceptional internal client service, including a target turnaround of 24–48 hours for initial conflict checks and urgent/after-hours coverage.

• Maintain quality control, ensure complete data and documentation, audit trails, review in-process checks, and finalize outdated leads.

• Oversee complex analyses of conflict-of-interest and business relationships using firm policies, procedures, conflict analytics tools, and research methodologies.

• Manage governance and effective utilization of conflict and new client intake technologies, including Intapp Conflicts or a similar platform.

• Develop and monitor operational metrics and reporting, identify trends and risks, and provide insights to senior leadership.

• Represent the function in external or cross-functional communications and lead additional Conflict Management initiatives as business needs evolve.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience is required; an advanced degree or relevant professional credential is a plus.

• Significant progressive leadership experience in conflicts, client/matter intake, business acceptance, or a closely related function within a consulting, professional services, or similarly complex organization.

• Proven experience in leading a conflicts or intake operation at scale, including team management, executive escalations, stakeholder alignment, service delivery, quality control, and process enhancement.

• Deep understanding of conflicts-of-interest and new client/matter intake principles, particularly those relevant to a consulting or professional services environment, including bankruptcy, restructuring, and interim management issues.

• Experience in a peer consulting or professional services firm is strongly preferred.

• Excellent critical-thinking, research, analytical skills, and ability to identify issues effectively.

• Exceptional written and verbal communication skills, with the ability to engage with senior executives and facilitate high-stakes discussions.

• Demonstrated capacity to lead through change, improve operational processes, and leverage metrics and technology to enhance quality, transparency, efficiency, and service.

• Familiarity with Intapp Open or a comparable conflict and intake platform; knowledge of Boolean search logic and relevant external research sources, including PACER, is preferred.

• Strong proficiency in Microsoft Word, Excel, Outlook, and Adobe Acrobat.

• Ability to support business needs across U.S. time zones and provide leadership coverage for urgent matters as needed.

• Willingness to engage actively in daily conflict clearance activities, including personally reviewing, analyzing, and resolving conflicts matters as required.

🏝️ Benefits

• Affirmative Action and Equal Opportunity Employer

• Reasonable accommodation support for applicants with disabilities