Executive Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for a select portfolio of DataSpring’s most significant and strategic partners.

• Cultivate trusted relationships with board members, C-suite executives, senior decision-makers, and operational leaders.

• Create and implement comprehensive, multi-year strategic account plans.

• Maintain strategies for executive engagement, relationship mapping, executive sponsorships, strategic planning sessions, and business reviews.

• Safeguard client relationships through risk identification, mitigation strategies, escalations, and fulfillment of commitments.

• Convert client strategies and market challenges into actionable implications for DataSpring.

• Advocate for strategic client priorities across Executive Leadership, Product, Sales, Operations, Marketing, Technology, and other departments.

• Supply client and market intelligence to guide product strategy, investments, operating priorities, and go-to-market planning.

• Discover opportunities for innovation, new solutions, pilot projects, use cases, and partnership expansion.

• Collaborate with Sales and commercial leaders on growth prospects, contract renewals, and complex negotiations.

• Define measurable outcomes related to value, adoption, retention, innovation, and growth.

• Assess account health across relationships, adoption, operational performance, support, finances, and future opportunities.

• Keep strategic account information updated in Salesforce and other designated systems.

• Lead cross-functional account teams and internal reviews for executive accounts.

• Engage internal leaders and subject-matter experts to address client priorities, risks, and opportunities.

• Provide mentorship to colleagues in Client Partnerships.

• Contribute to practices for executive engagement, account playbooks, health frameworks, and relationship management standards.

• Represent DataSpring at client events, executive meetings, industry forums, and other external engagements.

• Travel frequently, up to 30% of the time, for executive meetings, client engagements, and industry events.

⛳️ Requirements

• Bachelor’s degree in business, healthcare administration, public health, or a related field, or equivalent professional experience.

• An advanced degree is preferred.

• 10–15 years of progressive experience in strategic account management, client partnerships, customer success, consulting, healthcare leadership, or another senior client-facing role.

• Significant experience with health plans, provider organizations, healthcare technology companies, or healthcare administrative solutions is strongly preferred.

• Proven success in managing complex, high-value enterprise relationships involving multiple products, stakeholders, and priorities.

• Experience in engaging and influencing board members, C-suite executives, and senior operational decision-makers.

• Strong executive presence and credibility as a trusted advisor.

• Proven ability to protect and expand strategic client relationships, including retention, renewals, adoption, value realization, and growth.

• Experience in developing and executing multi-year strategic account plans and executive engagement strategies.

• Ability to link complex healthcare business challenges to data, technology, and administrative solutions.

• Strong commercial judgment and experience in identifying whitespace, shaping expansion opportunities, and supporting intricate commercial discussions.

• Aptitude for identifying emerging risks, leading executive escalations, and navigating sensitive or high-stakes client situations.

• Experience in leading complex cross-functional teams and initiatives without direct authority.

• Capacity to influence internal executives and translate client priorities into organizational action.

• Strong strategic thinking, business judgment, and decision-making capabilities.

• Exceptional communication, presentation, and facilitation skills for board-level and executive-level discussions.

• Ability to distill client, market, financial, product, and operational information into clear insights and recommendations.

• Strong organizational discipline in managing complex relationships and priorities.

• Familiarity with Salesforce or another enterprise CRM platform.

• Willingness and capability to travel regularly, up to 30% of the time.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) with company contributions and matching.

• Paid parental leave.

• Tuition assistance.

• Generous paid time off.

• Fully remote work environment.

• Support for professional growth.

• Competitive compensation.

• Comprehensive benefits package for full-time employees.