Executive Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and prepare documents using Google Docs and Google Sheets

• Manage the email inbox, addressing administrative and client inquiries

• Coordinate calendars and schedule appointments

• Provide customer service and handle client administration

• Process payments through Stripe, track transactions, and follow up on overdue accounts

• Maintain and manage internal systems and databases

• Create and update Notion pages and templates

• Manage and resolve basic Zapier automations

• Execute administrative client tasks within Trainerize, maintaining client records and spreadsheets

• Assist with client onboarding and success processes

• Handle social media direct messages and respond to inquiries

• Cultivate leads and support sales discussions via direct messages

• Contribute to email marketing and administration using MailerLite

• Aid in administrative tasks within the Skool community

• Conduct basic podcast administration, including preparing episode descriptions, uploading episodes to Spotify for Creators and YouTube, as well as scheduling and publishing episodes

• Perform basic design tasks using Canva

• Assist with various administrative and operational duties linked to delivering coaching services

⛳️ Requirements

• Exceptional written and spoken English skills

• Strong attention to detail

• Outstanding organization and time-management capabilities

• Confidence in learning and utilizing various software platforms

• Ability to accurately follow processes and standard operating procedures (SOPs)

• Excellent written communication and customer service abilities

• Capacity to work independently, take initiative, and solve problems

• High degree of reliability and accountability

• Prior experience in a Virtual Assistant (VA), Executive Assistant (EA), administration, operations, or a similar support role

• Familiarity with Google Docs, Google Sheets, Google Drive, Gmail, Google Calendar, Canva, WhatsApp, Zapier, Stripe, Notion, MailerLite, Skool, Instagram, YouTube, and Spotify for Creators is preferred

• Experience in the health, fitness, or online coaching industry is highly valued but not mandatory

• Marketing experience is preferable but not required

• Sales experience is advantageous but not essential

• Experience in lead nurturing and direct message sales is beneficial but not essential

• Previous support experience in an online service-based business is advantageous but not essential

• Familiarity with Trainerize is a plus but not required

• Must have established core availability for communication and collaboration with the Australian-based team

🏝️ Benefits

• Approximately 20 hours of work per week

• Potential for the role and hours to expand over time

• Established core availability to facilitate communication and collaboration with the Australian-based team

• Training is available for the use of Trainerize