Executive Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage enterprise-level relationships for CaseWorthy's most pivotal and high-value accounts.

• Serve as the executive sponsor and primary owner of business relationships.

• Develop and maintain peer-level connections with customer C-suite members and, where relevant, board-level stakeholders.

• Collaborate with CaseWorthy's executive team on shared executive sponsorship initiatives.

• Oversee intricate, multi-year contract negotiations and enterprise commercial structuring.

• Take charge of renewal and expansion strategies, with direct responsibility for retention and ARR growth.

• Act as the senior escalation point for issues impacting customers.

• Advocate for the customer's voice in decisions regarding product roadmap, go-to-market strategies, and packaging.

• Conduct executive business reviews and facilitate strategic planning sessions.

• Mentor and develop Account Managers while contributing to account-planning methodologies and best practices.

• Maintain an in-depth understanding of the CaseWorthy platform, applications, and integrated capabilities.

• Keep track of market trends, competitive forces, and regulatory changes affecting strategic customers.

• Perform additional duties as assigned.

⛳️ Requirements

• 5+ years of experience in account management or sales, particularly at the enterprise or strategic-account level within B2B SaaS.

• Proven experience in building and maintaining C-suite and, ideally, board-level relationships.

• A successful history of leading complex, multi-year enterprise contract negotiations.

• Experience in representing customer strategy internally and providing insights to inform product, GTM, or executive decision-making.

• Background in formally coaching or guiding other account managers.

• Exceptional executive-level written and verbal communication skills, including the preparation of briefing materials for board or C-level discussions.

• Willingness to travel for on-site executive engagements as needed.

• Preferred experience in one or more of the CaseWorthy verticals: HMIS/homelessness services, aging services, HCBS/I&DD, victim services, workforce development, behavioral health, or child welfare.

• Previous experience in an enterprise-relationship role is preferred, such as Executive Account Manager, Strategic Account Director, or Key Account Director.

• A Bachelor's degree is required; an MBA or equivalent advanced degree is a plus.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunity to travel up to 10% as needed.