Events Coordination, Multiple Levels

This is a fully remote position, open to applicants in United States.

📋 Description

• Events Manager: Execute virtual events from start to finish, ensuring participants receive the information and support they need.

• Events Coordinator: Supervise and assist with virtual events, uphold quality standards, escalate issues, and suggest enhancements.

• Analyze event data and metrics to derive insights that lead to program and material enhancements.

• Train over 50 Program Organizers to conduct engaging virtual events.

• Events Manager: Directly oversee the Events Coordinator and provide support to part-time staff during event shifts.

• Facilitate check-in calls with Program Organizers and offer updates throughout the shifts.

• Act as the manager on duty, respond to Slack inquiries, provide clarifications, and manage challenging participants.

• Offer performance feedback on Program Organizers to the Deputy Director of Programs, Organizer Experience.

• Collaborate with the Content Logistics Manager and Inbox Manager to maintain FAQs and the Knowledge Base.

• Assume additional responsibilities as program needs evolve.

⛳️ Requirements

• Events Manager: Proven experience in managing and leading staff, ideally external-facing teams.

• Events Coordinator: Leadership or Team Captain experience is advantageous, particularly in leading volunteers or part-time staff.

• Enthusiasm for engaging with participants from diverse backgrounds and varying experience levels.

• Excellent, warm communication abilities.

• Capability to support and inspire a team while empowering teammates who may feel discouraged.

• Strong appreciation for data and information, with a desire to discover and enhance programs.

• Ability to ask questions, seek clarification, and recognize when to escalate issues.

• Capacity to maintain composure under pressure and adapt to various communication styles.

• Comfort in fast-paced, scaling environments with changing priorities.

• Access to a computer and reliable internet connection.

• Empathy, a commitment to accessibility in communication, and enthusiasm for motivating a diverse workforce.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and inclusive work environment.

• Flexible work hours and remote work options.