Event Travel Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional personalized travel assistance to travelers throughout their journey, including pre-trip, during the trip, and post-trip support.

• Help manage cancellations, modifications, and updates for hotel, flight, car, and rail reservations.

• Offer precise and comprehensive fare details for hotel, flight, car, and rail bookings.

• Collaborate closely with client representatives to comprehend and fulfill program goals and outcomes.

• Identify critical success factors for client projects.

• Maintain project documentation to ensure compliance with contract and documentation policies.

• Resolve traveler inquiries by troubleshooting issues using agent tools.

• Oversee program planning from the post-sale phase to final billing.

• Engage in team meetings that discuss product launches, industry news, and team initiatives.

• Enhance knowledge of the travel industry and platform.

• Provide support to the Team Lead.

• Cultivate relationships across Navan and offer expertise in Event Travel to assist in achieving client objectives.

• Optimize Event Travel revenue while ensuring clients receive a return on their investment.

⛳️ Requirements

• Preferred experience of one to three years in Group Travel planning.

• Required professional oral and written communication skills.

• Familiarity with Navan TravelXen is preferred, along with a solid understanding of travel bookings.

• Proficient in MS Excel, Word, PowerPoint, and Google Suites, with a technical aptitude for learning new technologies.

• Experience in client-facing video calls for setup and project management is necessary.

• Knowledge of internal communication tools, such as Slack.

• Ability to multitask with a strong desire to address urgent matters swiftly and efficiently.

• An empathetic nature with the capability to consistently maintain a professional demeanor.

• Experience and capacity to adapt and excel in a rapidly growing environment.

• Preferred experience of 4+ years with GDS, including Sabre for PNR building and ticketing; Amadeus and NDC knowledge is also beneficial.

• An independent thinker capable of utilizing available resources to troubleshoot issues and address customer inquiries.

• Proven history of developing and sustaining key client and Account Manager/Account Executive relationships.

• Demonstrated strong customer service skills and a positive record of customer satisfaction outcomes.

• Reliable and adaptable, with a willingness to work non-traditional hours, including early mornings, late evenings, and weekends.

• A passion for travel with a fundamental understanding of world geography.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth within the company.

• Flexible work schedule options to promote work-life balance.

• Comprehensive health and wellness benefits.

• Travel perks and discounts for employees.