Event Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise front-of-house operations at the venue, encompassing entry, seating, crowd management, and audience experience.

• Manage entrances, queues, seating areas, merchandise zones, fan engagement activities, and accessibility services.

• Create operational plans for FOH, staffing schedules, integrate run-of-show, and develop audience management protocols.

• Coordinate crowd management, audience flow, fan engagement, security, and safety operations.

• Oversee fan zones and interactive areas within the venue.

• Coordinate load-in schedules with publishing, producers, and production teams.

• Collaborate with venues and FOH vendors regarding ticketing, merchandise, fan experiences, and venue services.

• Select and manage FOH operations partners while overseeing staffing, recruitment, and training processes.

• Supervise ushers, guest services, volunteers, and security teams during live event days.

• Oversee the Ticketing Manager, ensuring adherence to ticketing deadlines, group allocations, platform alignment, and complimentary ticket distribution.

• Coordinate with producers, production, broadcast, tournament operations, venue management, and publishing teams.

• Review, approve, decline, assign, produce, and distribute credentials.

• Manage audience queues, crowd engagement, giveaways, and participation in live shows.

• Serve as the primary escalation point for audience-related issues.

• Ensure compliance with venue policies, safety regulations, and accessibility standards.

• Coordinate medical coverage for staff and audiences as necessary.

• Own and manage the FOH operations budget, including forecasting, planning, cost tracking, and reporting.

• Monitor operational performance and provide post-event reports and recommendations.

• Onboard team members and colleagues supporting FOH operations.

• Update and maintain Standard Operating Procedure (SOP) documentation.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• Valid passport with a minimum of 12 months before expiration.

• Over 8 years of experience in live event management, venue operations, or front-of-house operations.

• Experience preferably in esports, sports, entertainment, or large-scale live events.

• Demonstrated experience in managing audience-facing operations, including crowd flow, guest services, ticketing operations, and fan engagement.

• Experience collaborating with venues and third-party vendors, including operational partners responsible for staffing, guest services, and security.

• Experience in planning and executing intricate live events, covering both advance planning and on-site operations.

• Proven experience in managing event budgets, including forecasting, cost tracking, and post-event reconciliation.

• Strong project management and organizational capabilities.

• Excellent cross-functional communication skills.

• Knowledge of crowd management, safety planning, and accessibility standards for live events.

• Ability to rapidly problem-solve and make sound operational decisions under pressure.

• Willingness and ability to travel frequently and work non-traditional hours, including evenings, weekends, and holidays.

• Familiarity with esports, gaming communities, or live broadcast environments is strongly preferred.

🏝️ Benefits

• High flexibility for remote work.

• Potential for on-site onboarding with the team during a live event in Texas.

• Opportunity to engage in global esports events.

• Travel to and participate in international live events.