Equipment Sales Support

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary contact for processing and coordinating orders related to dental equipment.

• Deliver outstanding service and support during the entire equipment sales process.

• Address inquiries through phone and email communication.

• Collaborate with Sales Representatives to determine pricing structures.

• Review ongoing promotions and clearance items.

• Receive orders from Sales Representatives.

• Confirm order details, credit applications, down payments, and other conditions prior to order entry.

• Input orders into the system.

• Manage special orders.

• Provide timely and courteous service.

• Quickly resolve any order-related issues.

• Work in conjunction with various departments to fulfill customer requirements.

• Communicate with Manufacturer Representatives about product inquiries.

• Stay updated on new products and promotions.

• Encourage sales of existing inventory.

• Maintain professional and technical knowledge in the field.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 3-5 years of experience in a Customer Service role.

• Preferred knowledge of dental products (Equipment).

• Experience with Microsoft products.

• Proficiency in MS Office software.

• Excellent customer service abilities with a talent for building positive relationships.

• Basic understanding of financial and accounting principles is an asset.

• Strong problem-solving capabilities.

• Ability to handle multiple tasks simultaneously.

• Exceptional telephone manners and listening skills.

• Capability to work from both home and office environments.

• Canadians and permanent residents will be given priority.

🏝️ Benefits

• Collaborative work atmosphere with highly engaged team members.

• Competitive market compensation and benefits package, including LTD & Insurance.

• RRSP with company matching contributions.

• Annual Employee Appreciation Week.

• Paid vacation and personal days.

• Employee Assistance Program (EAP) offering resources for mental, physical, family, and financial wellness.

• Opportunities for career advancement and training programs.

• Open lines of communication with Senior Leaders.

• Customized incentives for qualifying employee groups, such as home office reimbursement.

• Employee referral program.

• Educational support programs.

• Fitness subsidy.

• Recognition programs.

• Social activities.