Entry Level Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, maintain, repair, and enhance equipment in the field.

• Provide training for customers and internal staff as necessary.

• Investigate technical problems, warranty issues, and field failures.

• Resolve challenges efficiently and cost-effectively while keeping Product Specialists and Service Management updated.

• Coordinate with local Service Centres and partners to efficiently schedule workloads, taking into account site location, priority, and cost factors.

• Organize and prioritize tasks to fulfill business objectives and meet customer expectations.

• Diagnose system issues and offer repair solutions, ensuring customers are informed of progress.

• Document system issues and preventive maintenance in customer site logs.

• Collect and record machine data to monitor performance.

• Complete machine installations, Engineering Change Notices, and system hardware/software upgrades.

• Suggest enhancements to service, reliability, and performance of equipment.

• Escalate challenging technical issues to technical support.

• Establish and execute preventive maintenance schedules.

• Oversee customer service within the assigned field territory and maintain the company's high-speed cash-handling equipment.

• Manage and track parts and tools while staying updated on changes to Glory Global Solutions equipment.

⛳️ Requirements

• Experience in a similar customer-facing role focused on achieving service levels.

• Must possess a recognized engineering qualification along with relevant post-qualification experience in a support capacity.

• Mechanically skilled to a high standard.

• Familiar with local Health and Safety regulations and able to operate within company guidelines.

• Effectively represents the company while addressing the needs of business partners; builds partner relationships based on trust and performance.

• Demonstrates flexibility and the ability to prioritize, plan, and monitor personal activities, performance, and progress.

• Exhibits exceptional customer service and communication skills, both written and verbal.

• Possesses logical troubleshooting skills with the capability to diagnose issues at the PCB or component level.

• Proficient in working with electrical schematics, logic diagrams, and mechanical drawings.

• Understanding of AC/DC power distribution and digital/analog circuitry.

• Availability for on-call duties (including some weekends) is required.

• Capable of working independently with minimal supervision.

• Working knowledge of personal computers, particularly Microsoft Office, as well as proficiency in navigating network sites and email communication.

• Must hold a valid Driver's License.

🏝️ Benefits

• 25 days of annual leave plus bank holidays, with the option to purchase up to five additional days.

• Company Car.

• Competitive pension scheme.

• Ongoing training and development opportunities.

• Private medical insurance for all employees (enhanced coverage available for family members).

• Dental insurance for all employees.

• Life assurance coverage.

• Income protection scheme.

• Employee assistance program.

• Wellbeing events and access to Mental Health First Aiders.

• Employee My Benefits portal providing extensive retail discounts.