Entry Level – Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, maintain, repair, and upgrade field equipment while providing necessary customer and internal training.

• Investigate technical challenges, warranty issues, and in-field failures, resolving them efficiently and economically while keeping Product Specialists and Service Management updated.

• Collaborate with local Service Centres and partners to efficiently schedule workload based on site location, priorities, and cost considerations.

• Organize and prioritize workload to achieve business objectives and fulfill customer requirements.

• Diagnose system issues and offer repair solutions, keeping customers informed about progress, particularly during machine maintenance or downtime.

• Record system issues and preventive maintenance in customer site logs.

• Collect and document machine information to monitor performance.

• Complete machine installations, Engineering Change Notices, and system hardware/software upgrades.

• Suggest enhancements to equipment service, reliability, and performance.

• Escalate complex technical issues to technical support.

• Develop and implement preventative maintenance schedules in accordance with company specifications.

• Undertake other responsibilities as required by the position and business needs.

⛳️ Requirements

• A recognized engineering qualification is required, along with post-qualification experience in a support role.

• Must demonstrate high-level mechanical competency.

• Familiarity with local Health and Safety regulations and adherence to company guidelines is essential.

• Effectively represent the company while addressing the needs of business partners; cultivate partner relationships through trust and performance.

• Demonstrate flexibility and the ability to prioritize, plan, and monitor personal activities, performance, and progress.

• Possess exceptional customer service and communication skills, both written and verbal.

• Strong logical troubleshooting skills with the capability to isolate problems at the PCB or component level.

• Ability to work effectively with electrical schematics, logic diagrams, and mechanical drawings.

• Understanding of AC/DC power distribution and digital/analogue circuitry is necessary.

• Availability for on-call duties (including some weekends) is required.

• Capability to work independently with minimal supervision.

• Proficient in using personal computers, particularly Microsoft Office, and navigating network sites and email communications.

• Valid Driver's License is necessary.

🏝️ Benefits

• 25 days of holiday annually plus bank holidays, with the option to purchase up to five additional days.

• Company Car.

• Competitive company pension scheme.

• Ongoing training and development opportunities.

• Private medical insurance for all employees (enhanced membership available for family members).

• Dental insurance for all employees.

• Life assurance coverage.

• Income protection scheme.

• Employee assistance program.

• Employee Wellbeing events and access to Mental Health First Aiders.

• Access to Employee My Benefits portal featuring extensive retail discounts.