Entry Level Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Accountable for the installation, upkeep, repair, and enhancement of equipment in the field, along with providing necessary training for customers and internal staff.

• Investigates technical issues, warranty failures, and in-field problems, efficiently and economically resolving issues while keeping Product Specialists and Service Management updated.

• Collaborates with local Service Centres/partners to discuss workload and schedule efficiently based on site location, priority, and cost considerations.

• Plans and prioritizes tasks to fulfill business objectives and meet customer requirements.

• Diagnoses system issues and offers repair solutions, keeping customers informed about progress, particularly during machine maintenance or downtime.

• Records system issues and preventative maintenance in customer site logs.

• Collects and documents machine data to monitor performance.

• Completes equipment installations, Engineering Change Notices related to system upgrades, and hardware/software enhancements that may require technical support.

• Suggests improvements for equipment service, reliability, and performance.

• Escalates challenging technical issues to technical support for prompt guidance or assistance.

• Establishes and implements preventative maintenance schedules in accordance with company specifications.

• Undertakes additional responsibilities within the role to meet business needs.

• Operates directly within the assigned field territory, servicing and maintaining company equipment, managing total customer service, troubleshooting and repairing high-speed cash-handling equipment, tracking parts/tools, and staying updated with Glory Global Solutions equipment changes.

• Reports to the Field Service Manager.

⛳️ Requirements

• Must possess a recognized engineering qualification with relevant post-qualification experience in a support capacity.

• Mechanically skilled to a high standard.

• Familiar with local Health and Safety regulations and able to operate within company guidelines.

• Effectively represents the company while addressing the needs of business partners, fostering relationships built on trust and performance.

• Demonstrates flexibility and the ability to prioritize, plan, and monitor own activities, performance, and progress.

• Exhibits outstanding customer service and communication skills, both written and verbal.

• Possesses logical troubleshooting abilities and the skill to isolate issues at the PCB or component level.

• Capable of effectively working with electrical schematics, logic diagrams, and mechanical drawings.

• Knowledgeable about AC/DC power distribution and digital/analog circuitry.

• Must be available for on-call duties (including some weekends).

• Able to work independently with minimal supervision.

• Proficient in using personal computers, particularly Microsoft Office, navigating network sites, and email communication.

• Holder of a valid driver's license.

🏝️ Benefits

• 25 days of holiday per year in addition to bank holidays, with the option to purchase up to five extra days.

• Company car.

• Competitive pension scheme.

• Continuous training and development opportunities.

• Private medical insurance available for all employees (enhanced membership can be purchased for family members).

• Dental insurance for all employees.

• Life assurance coverage.

• Income protection plan.

• Employee assistance program.

• Employee wellbeing events and access to Mental Health First Aiders.

• Employee My Benefits portal offering a wide range of retail discounts.