Enterprise Transformation Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning and execution of Penn Foster Group's transition from legacy systems to the latest technology stack.

• Manage the migration of partner and learner populations, including scope, cohorts, sequencing, readiness, cutover, and stabilization.

• Maintain a comprehensive plan detailing milestones, responsible parties, dependencies, risks, decisions, and obstacles.

• Effectively communicate progress, impacts, and necessary actions to key stakeholders.

• Convert legacy processes and partner requirements into technical and operational specifications.

• Collaborate with IT, Product, Operations, developers, and partner teams on systems, integrations, workflows, and configurations.

• Oversee data, content, program, and assessment mapping and validation processes.

• Direct test planning, user acceptance testing, reconciliation, and readiness evaluations.

• Lead change management and transition planning, including communications, training, support readiness, and learner continuity.

• Facilitate cross-functional issue resolution, eliminate blockers, manage risks and exceptions, and coordinate cutover and contingency strategies.

• Supervise migration quality and post-launch results, address root causes, and enhance migration standards for future phases.

⛳️ Requirements

• Proven experience in leading complex implementations, migrations, integrations, or partner launches from initiation to launch and stabilization.

• Experience collaborating with IT and developers on integrations, data flows, system configurations, enhancements, and migrations.

• Familiarity with test planning, user acceptance testing, defect triage, launch readiness, deployment coordination, and post-launch support.

• Strong project management capabilities across scope, timelines, dependencies, risks, decisions, follow-ups, and stakeholder communication.

• Proficient in analytical problem-solving and root cause analysis related to enrollment, configuration, billing, reporting, and workflow challenges.

• Skills in process improvement, including the design of scalable workflows, dashboards, self-service resources, procedures, and repeatable standards.

• Excellent written and verbal communication, documentation, and facilitation skills with both internal teams and external partners.

• Must reside and work within the United States.

• Must be willing and able to travel as required.

• Employees are expected to be on camera during meetings unless there are extenuating circumstances.

• Successful completion of necessary pre-employment screening requirements.

• Completion of employment eligibility verification using Form I-9.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Flexible spending

• Generous paid time off

• Sponsored volunteer opportunities

• 401K with a company match

• Free access to all online programs

• Occasional travel for team meetings, company events, conferences, summits, etc.