Enterprise Systems Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as Blueland's first dedicated leader in Enterprise Systems and IT, reporting directly to the CFO.

• Oversee Blueland's enterprise systems along with daily IT operations.

• Collaborate with Finance, Operations, Data & Analytics, and other departments to enhance business processes.

• Manage and implement the NetSuite enhancement roadmap, which includes configuration, workflows, reporting, integrations, and process improvements.

• Administer and troubleshoot NetSuite while overseeing work conducted by the NetSuite managed service provider.

• Handle NetSuite integrations with e-commerce, EDI, 3PL/fulfillment, and other enterprise applications.

• Establish governance concerning roles, permissions, configurations, workflows, and system changes.

• Lead testing, documentation, training, and change management for major enhancements.

• Own the enterprise systems project pipeline from identifying business needs to implementation and continuous optimization.

• Develop intake and prioritization processes for systems requests and maintain the enterprise systems roadmap.

• Direct systems implementations by coordinating business owners, external vendors, and other resources.

• Serve as the main internal owner and hands-on contact for employee IT needs.

• Manage IT requests, tickets, onboarding, offboarding, access provisioning, devices, and technology documentation.

• Cultivate relationships with IT MSPs, NetSuite MSPs, and other enterprise technology vendors.

• Oversee vendor evaluation, onboarding, contracting, implementation, performance management, renewal, and offboarding.

• Manage technology spending and collaborate with cybersecurity and infrastructure partners.

• Govern core enterprise applications, including access, permissions, licensing, configuration, and change management.

• Assess new systems and implement automation and AI across enterprise platforms and business processes.

⛳️ Requirements

• A minimum of 7 years of progressive experience in enterprise systems, business applications, ERP, IT/business technology, or related fields.

• Strong practical experience with NetSuite, ideally supporting both Finance and Operations in a growing organization.

• Solid understanding of business processes such as order-to-cash, procure-to-pay, inventory, fulfillment, and financial close.

• Experience in administering enterprise applications and resolving day-to-day systems issues.

• Proven experience managing NetSuite consultants, MSPs, technology vendors, and other external technical resources.

• Proven track record of leading systems implementations and integrations from requirements gathering to go-live and ongoing optimization.

• Strong project management skills with the capability to manage a portfolio of competing systems priorities.

• Experience utilizing AI and automation tools to enhance business processes, systems administration, or employee productivity, with a keen interest in evolving capabilities.

• Working knowledge of IT fundamentals, including user provisioning, identity and access management, endpoint/device management, SaaS administration, and IT support processes.

• Strong business acumen and the ability to differentiate between issues requiring technology investment and those that can be resolved through process modifications.

• Ability to bridge communication between business and technical audiences.

• Experience in consumer products, retail, e-commerce, or similar omnichannel environments is highly preferred.

• Familiarity with e-commerce, EDI, 3PL/fulfillment, and related integrations is strongly preferred.

🏝️ Benefits

• Health benefits

• Stock options

• Generous paid time off

• Paid holidays

• Paid civic engagement days

• Paid parental leave

• 401k (employee contribution)

• Professional development stipends

• Remote work reimbursements

• Various discounts to like-minded companies