Enterprise Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess new sales opportunities by comprehending customer needs and translating them into Cresta's technical specifications.

• Collaborate with Enterprise Account Executives to identify prospects' situations and difficulties.

• Conduct discovery calls with potential clients and internal cross-functional teams.

• Create and present product demonstrations that showcase Cresta's value.

• Offer prospects insights on enhancing contact center and customer experience operations.

• Facilitate adoption during proof-of-value initiatives by training managers and users.

• Convert prospect use cases into technical solutions and illustrate the route to ROI.

• Organize ROI workshops and prepare financial business case proposals.

• Oversee technical validation activities, including proof-of-concept trials and pilots.

• Act as a liaison between sales, customers, and Cresta's technical teams.

• Relay field feedback to product management.

⛳️ Requirements

• Minimum of 4 years in customer-facing roles, with 3–5 years in a technical pre-sales position supporting large enterprise sales cycles.

• Profound hands-on experience with Conversational AI and CCaaS platforms, assisting customers in modernizing contact center operations.

• Familiarity with Salesforce.com, contact center infrastructure, and enterprise SaaS environments.

• Natural problem-solver; adept at utilizing internal teams and cross-functional collaboration to advance deals.

• Quick learner with a passion for new technology and the ability to simplify complexities for customers.

• Must align with Cresta's core Operating Principles.

• 2+ years of experience in AI sales engineering (preferred).

• Experience in a high-growth startup environment (preferred).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with plans tailored for you and your family.

• Flexible PTO allowing you to take the time you need, whenever you need it.

• Paid parental leave for all new parents welcoming a child.

• Retirement savings plan to assist you in planning for your future.

• Budget for remote work setup to help you establish a productive home office.

• Monthly wellness and communication stipend to keep you connected and balanced.

• In-office meal program and commuter benefits available for onsite employees.

• Equity.