This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Provide support and maintenance for the designated data center, Azure, Microsoft 365, and associated technology solutions.

• Assist in upgrades, configuration modifications, monitoring, and incident response related to data center and cloud solutions.

• Investigate, monitor, and assess pertinent technologies, trends, and operational enhancements.

• Contribute documentation, insights, and observations to aid management reviews.

• Support hardware and software procurement, renewals, inventory updates, and tracking of service/support agreements.

• Collaborate with Desktop Support personnel, vendors, and partners to address assigned issues and fulfill infrastructure-related tasks.

• Utilize knowledge of storage, backup, network, security, and compute platforms to assist with assigned systems and resolve issues.

• Work in conjunction with Corporate and Divisional administrators and support teams to exchange information, adhere to standards, and address technical challenges.

⛳️ Requirements

• A B.A. / B.S. degree or equivalent experience is required.

• A minimum of four to six years of experience with Active Directory, DNS, VMware, Microsoft Hyper-V, Microsoft Azure, Microsoft 365, Cisco technologies, and both Microsoft and Linux operating systems.

• Proficiency with server, storage, and backup hardware platforms, including Cisco UCS, Dell, IBM, NetApp, EMC, Nimble, Pure, Exagrid, or similar technologies.

• Familiarity with backup solutions such as Cohesity, Veeam, or similar platforms.

• Ability to effectively communicate and interact with individuals at all levels within the organization.

• Must demonstrate a high level of customer service.

• A strong sense of urgency is essential, with an understanding that time-sensitive issues require immediate attention.

• Must be a self-motivated individual capable of identifying needs, taking appropriate action, and ensuring follow-through to completion.