Enterprise Services Manager, Professional Services Sales

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of Professional Services bookings, pipeline generation, qualification, and forecasting for designated strategic enterprise accounts.

• Collaborate with Account Executives and Solutions Architects on account strategies and service planning.

• Engage in intricate opportunities to define customer value propositions and execution pathways.

• Develop forecasts, closure plans, and stakeholder maps for multifaceted sales cycles.

• Recognize additional advisory, implementation, and transformation opportunities.

• Facilitate executive discovery sessions, assessments, and workshops.

• Grasp customer objectives, technical infrastructure, operating models, and implementation limitations.

• Convert requirements into service strategies that encompass scope, assumptions, dependencies, milestones, risks, success metrics, and activation plans.

• Draft proposals, pricing strategies, and Statements of Work.

• Lead commercial negotiations with clients, procurement teams, legal departments, and internal stakeholders.

• Oversee scope, resource allocation, dependencies, implementation risks, and expectations prior to delivery.

• Prepare delivery teams for project kickoff and ensure continuity throughout the initial delivery phase.

• Collaborate with Customer Success, Delivery, and Support to promote activation, adoption, and growth.

• Provide enterprise customer insights to Product and Engineering teams.

• Contribute to the development of repeatable sales strategies, service offerings, tools, and best practices.

• Utilize AI-driven tools responsibly for account research, solution development, documentation, forecasting, and delivery visibility.

⛳️ Requirements

• Minimum of 5 years of experience in selling Professional Services, consulting, implementation, managed services, or complex technology solutions to enterprise clients.

• Proven history of originating, shaping, and closing substantial services or transformation engagements.

• Experience managing a services sales cycle from discovery to proposal, SOW preparation, negotiation, contract finalization, and delivery transition.

• Experience leading executive-level discovery, workshops, assessments, or business-case discussions.

• Ability to comprehend complex business and technical needs and translate them into actionable service strategies.

• Experience collaborating effectively with Account Executives, Solutions Architects, delivery teams, and external partners in Product and Engineering.

• Strong commercial acumen regarding scope, pricing, assumptions, dependencies, risks, resources, and customer expectations.

• Familiarity with APIs, integrations, cloud platforms, data flows, and considerations for enterprise implementation.

• Ability to handle competing priorities, navigate uncertainty, and maintain a disciplined pipeline and forecast.

• Comfortable discussing the implications of AI on data readiness, integrations, security, privacy, governance, adoption, and implementation sequencing.

• Preferred: Experience in payments, fintech, financial infrastructure, billing, marketplaces, money movement, fraud, risk, or digital commerce.

• Preferred: Experience selling to senior leaders in product, engineering, finance, operations, security, or technology.

• Preferred: Background in enterprise integrations, cloud adoption, APIs, platform implementations, data modernization, or digital transformation initiatives.

• Preferred: Experience selling packaged, phased, outcome-oriented, or partner-delivered services.

• Preferred: Knowledge of AI-driven software or automation.

• Preferred: Experience within a high-growth technology company, cloud provider, enterprise SaaS organization, consulting firm, or systems integrator.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working arrangements and a supportive work environment.

• Competitive compensation and performance-based bonuses.